Aus post lost item - What now

[stickerswa]

Never had this problem before so just want to get my head around what happens.

Sent item rego post. Buyer contacts me to say did not get it. Check and it shows at PO ...buyer goes to PO - Nothing there so opens case with Aust post. Aust post now say its lost so I as the seller now need to waste money ringing them to say yes please ...open a case.

So once I do that what happens ...do I refund the buyer ...wait for aust post ...what about my ebay fees etc ???

Thanks.

[amber-eyed-girl]

I went at a bit after 4, Lyn. The card said 3. Must have been a matter of minutes.

Joe, postie found it OK, just went the scenic route 😉