Aussie Post slow to deliver

[prettypaperprints]

Just wanting to know if other sellers are having problems with Australia Post taking longer to deliver items.

I send large letters. On Monday at lunch time, I sent an Express Post letter from Northern NSW to Victoria. It should have arrived for the customer by Wednesday, Thursday at the latest.  The item was delivered today, Friday. 

Also, the last 5 weeks, I have had 6 customers contact me to say they hadn't received their items yet .... 4 days after it should have been delivered, thye recieve it.

Does anyone know what is going on, as I have never had this happen before. There is nothing on the Australia Post website.

Have they changed to delivering letters 3 days a week and not told anyone. 

I am concerned about the extra sales near Christmas as well if this keeps happening.

Thanks 🙂

[prettypaperprints]

This something else I just read. I just hope that Ebay calculate the longer times for delivery when they show the Estimated delivery at the top of item pages.

http://www.heraldsun.com.au/news/victoria/australia-post-denies-daily-deliveries-are-at-risk-despite...

[mbselections00]

Had to laugh to myself when I first heard that on the TV some time ago - our deliveries had already (unofficially)  been reduced to 3 or someties 4 days a week, but we live in a semi-rural area so figured that was why.  The postie has since told me the area was just growing too big and he wasn't getting paid any extra - so as he wasn't a happy chappy, thought that was probably an additional contributing reason !!

[cq_tech]

It's not much consolation, I know, but AP guarantee that as long as both the sender and the recipient of Express Post items live in specified Express Post areas (as detailed on the backs of their envelopes/satchels), the item will be delivered the very next working day, and if for some reason it isn't, they will provide you with a replacement envelope/satchel of exactly the same type at no cost.

I don't use Express Post very often these days but there was a time a couple of years back that they were almost always delivered the very next day, even to WA from Brisbane, but lately this has simply not been the case, yet in every instance where AP failed to deliver the next day, as per their promise, I provided them with the peel-off sticker they give you upon lodgement and within a few days I received a replacement envelope or satchel in the mail by way of compensation.

As I said, it's not much consolation when when you consider the degree of inconvenience that has been caused in many cases, but given the exorbitant cost of Express Post these days, reimbursing you for the cost of the postage is the very least they can do under the circumstances. Just make sure you don't lose the peel-off sticker when you lodge your article and you'll be covered under AP's (almost worthless) "next-day" guarantee.

[lyndal1838]

I have been sending and receiving Express Post between Brisbane and Sydney over the last couple of weeks and all have arrived overnight.

An Express Post envelope was delivered Sydney CBD-Sydney suburbs overnight just this week.

[cq_tech]

That's precisely the way it should be, and indeed still is for the most part, and at one time it was almost unheard of for an Express Post article not to arrive the very next day, but just lately it appears that for whatever reason, AP appear to have dropped the ball. Not often, I'll admit, but often enough for it to have become a problem for some.