Australia Post scamming customers on underpaid postage now...

[harleyfxstc2008]

Hi all,

I received an invoice from Australia Post in the mail this afternoon stating that I under paid postage on a parcel I posted the other week by 70 cents and was invoiced for $2.20.

I called Australia Post and the first question I asked was "what stamp was on the parcel?" the customer sevice person replied it was a 70 cent  stamp..

"Hmm, thats odd because I have no 70 cent stamps at all so there is no way that I could have put a 70 cent stamp on the parcel"

I then pointed out that I buy my stamps in bulk and since Australia Post put their prices up I've had to purchase 10 cent stamps to make up the difference, with this parcel I had put down 2x adhesive 60cent stamps and  2 x10cent stamps (which were still connected) next to the 60cent stamps.

As the Customer service person said that she believed I was telling the truth she cancelled the invoice.

How many other Australia Post customers are they trying to fleece "Underpaid postage" from to boost up their profits.

Looks like I have to take photo's of all my parcels with their stamps attached from now on...

[dylan11235813]

Did they have a picture?

[amber-eyed-girl]

Great. So now we all have to take a snapshot of every parcel that goes out with stamps on it...sigh. You would think the paperwork would be too expensive for that to happen frequently though.

[davewil1964]

Either that or make sure the stamps are affixed properly.

I know which way I would go if I didn't use prepaid envelopes.

[amber-eyed-girl]

Both.

the implication from the OP is that AP was trying it on, with a parcel that had properly applied post.

so I will be taking a quick piccie as well as assiduously checking my stamping technique.

[dylan11235813]

I have put self adhesive stamps on items that barely stick (beacause they are old), it ain't my problem if they don't stick. I hand everything over the counter anyway which I assume is exceptance of the fee, at least once the franking goes down.

Also I have heaps of stamps that do not stick at all, can Auspost change these over or something. I don't want to buy a glue stick, and if I did I would be tempted to reuse stamps.

[harleyfxstc2008]

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@dylan11235813 wrote:

Did they have a picture?

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I asked the Customer Service person if Australia Post takes photo's of the parcel with the incorrect postage and she had no idea..

[harleyfxstc2008]

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@davewil1964 wrote:

Either that or make sure the stamps are affixed properly.

I know which way I would go if I didn't use prepaid envelopes.

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I make sure that all 4 stamps are fixed properly with little chance of coming loose, and for 2 stamps to "fall" off the parcel out of 4 stamps would be quite bizzare...

The order on the parcel was 10 - 10 - 60 - 60 and the 2 x10's are still joined.

[digital*ghost]

It's entirely possible the underpayment was due to being in the next weight bracket, though. (i.e. between 125 and 250 grams is  $2.10 , so if you only had $1.40 worth of stamps on there, that would account for the underpayment).

I am not saying this is the case, for all I know you have perfect scales and / or the package definitely weighed under 125 grams - I don't exactly have the highest amount of trust in AP either - but ijust thought I'd throw it out there because it's not clear from the OP if AP were saying 70c underpaid on a $1.40 charge or a $2.10 charge.

Edit: scrap that, I still haven't learnt to read. Leaving my post as is to serve as a reminder I haven't learnt to read. 😄

[davewil1964]

Use prepaid envelopes. I do. There is 0 chance of being pinged for underpostage.

And, yes, if the 2 10centers were there and the 2 60centers weren't then I would assume they fell off. Remembering that AP use HIGH speed sorters for letters.