Australia Post tracking states parcel delivered yet buyer still wants refund for lost parcel

[targett22]

Hi there, hopefully somebody could answer a question if possible. Am I obliged to refund buyer?  I sent a parcel to a buyer through Aust Post with tracking. AP website indicates the parcel was delivered but the buyer insists I refund as the parcel has not been received by her. She posted neg feedback after I emailed her advised AP states it was delivered (ebay has since removed neg feedback). What am I obliged to do? This is one reason I get nervous selling on ebay. THANKS in advance

[covert_shopper5]

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@i-love-my-sheep wrote:

Can Aust Post say exactly where it was delivered to? What's the point in having tracking if they can't tell you where it was delivered to?

Is there a street name in your suburb that sounds similar to yours? I'm often getting mail for a man who lives in a similar sounding street and he is often getting mail for me. We have an agreement that we will deliver each others mail as opposed to return to sender, not at this address.

That was discovered a couple of years ago when he called around here to give me a letter that he felt looked important. It was, it was court papers for the case with my buyer that tried to sue me. If I hadn't received that letter, I never would have gone to court the first time and would have automatically lost the case (which I ended up winning). As it was, I received it 3 days before I was due to go to court in Sydney (I'm 3.5hrs from Sydney) so it was a close call.

A few weeks later a letter addressed to him turned up at my place, so I dropped it straight around. It was then we formed the verbal agreement that we would pass on each others mail. I have lost track now of how many times we've got each others mail. 

My local PO and postie are usually pretty good, but they can't seem to get their heads around these 2 street names!

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I went to the post office they were absolutely NO help, all they could say it was marked as delivered, well dohhhhhhhhh I know that. They kept referring me back to the Seller. The Seller did the right thing in terms of postage, but the item ( if delivered at all )was not delivered to the correct address. Or perhaps the Seller had the right suburb wrong address ........I have given up lol 

The street name confusion would be a very probable and logical conclusion however I live on a really well known street that runs along the river, if a courier , postie or delivery guy didnt know it they are soooooo in the wrong game. lol

 As it was perfume and a popular one I am guessing whoever mistakenly received it has decided to keep it.

I just wanted to make the point that it is so easy to jump to conclusions about buyers, its a sad indictment of the world we live in that our first thought goes to buyer is a scammer when some of us just  simply got screwed......... 

[5kazam]

ILMS wrote - "Can Aust Post say exactly where it was delivered to? What's the point in having tracking if they can't tell you where it was delivered to?"

This is the exact point I've been trying to get across on numerous threads now - particularly in relation to eBay's new policy of item being delivered to 'buyer's address'.

Neither the AP receipt which provides a tracking number to a POSTCODE, nor AP website tracking which only shows delivered to a POSTCODE, gives substantial evidence that what has been sent has been delivered to the correct address.

Creeks, barbed-wire canoes, no paddles, comes to mind every time I read this sort of thing.

[bede3823]

Can someone confirm or correct this but i think signature is the only one actually tracked to the door?
the others, including express are only tracked to the last sorting depot before delivery.

Anything you consider to expensive to lose is probably worth sending via signature upon delivery.

[5kazam]

According to eBay's new policy of 'delivered to buyer's address', signature on delivery is the ony way you have got of proof of delivery. This is also not in accordance with PayPal, which accepts proof of delivery as being delivered to Australia Post/Courier.

Interesting as to which entity is going to take pole position on this one???

[mack764]

If you posted an item with a tracking number, you don't need to take any action.

If the buyer says they don't have the item, you can't do anything about that. You don't have control over Australia Post, and don't have any control over the item once it's left your posession. 

Paypal stipulate that we send parce's with tracking to avoid lost mail disputes, therefore you have done your bit.

Ignore buyer requests to refund. 

Their claim is not with you, but with Australia Post. 

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[cherry*135]

At one address I lived at (No. 28) I regularly got mail in my box for No. 26. Easy for me to put it in next doors box which I did, but I could have just taken it inside my house and left it in a heap somewhere. 

I filled out an online complaint about this, as it happened too often. It stopped happening not long after I made the complaint.

[hot_sp0t]

I sent a parcel without tracking, recipient said never recieved it, I resent another via registered post after recipient complained to paypal, recipient then claimed that I sent and empty parcel with a nasty note inside, I responded to the purchasers dispute asking that I see a copy of the nasty letter I supposedly sent as I would then pass it on to the police, as its fraud. Paypal said they waited so many days for the supposed letter I sent to the purchaser, which never turned up, then they closed the case in the purchasers favor, having said that, paypal also gave me my money for the 2nd item, not the first, the purchaser recieved 2 x items the same, as they lied about not recieving the first one. I was told when I complained to paypal that this was b..llsh..it that the purchaser was now on paypal alert....Big Deal as far as I am concerned, paypal looks after the purchaser but not the seller.

[lizzy6107]

Well I just had a registered item hand delivered by a neighbour at the other end of the street, address said 3b instread of 36.....doubt they signed for it, must have been in their letter box.

[khani808]

A friend of mine wasn't received parcels, and had been blaming the postman- turned out the kids next door had been stealing her packages while she was at work!! Fortunately, their mortified mother returned them when she found them, but not everything was accounted for 😕