Selling

Unsolicited offers from buyers

I've had a few buyers lately email me with offers on items which are strictly BIN (no 'Best Offer') and I'm starting to get a bit annoyed about it. I'm sure it's against policy but I'll be damned if I can find any mention of it in the help files. Onl...

Listings report with variant SKU?

As far as I can see, Ebay listing reports only contain a field for the SKU (custom label) of the base item. If items have variants you have no visibility into inventory levels of each variant. Does anybody know of a listings report buried somewhere i...

Overseas postage change

Informed by our local Post Office today they have just received a memo from AusPost telling them that all overseas mail sent at the letter rate must contained only printed matter. Any item, regardless of measurements, that contains merchandise of any...

eBay automatically passing a return

How can eBay automatically pass a return, for a buyer who changed their mind, when I did not choose this?I spoke to them, and they were so thick in their answers, I could not handle it anymore. They kept telling me that I chose this, then when I prov...

Item returned damaged

Hello, i am just wondering if anyone had a case that buyer returned damaged item?It was not in its original package, very poorly wrapped so the wooden parts got broken.I have uploaded all photos clearly showing the broken parts, even from outside of ...

eBay selling templates | useful codes

I noticed some 'dynamic' contents in sellers template and I wonder how to add these?For example:1. Currently logged in eBay user name (Hi Mr. X, welcome to our store)2. Search Store (Text Input and Button)3. Subscribe to newsletter Is there any guide...

change the pop up list of old feedback words and sentenances I,ve left for other people in f / back

in feedback section of sales lists ,when leaving feedback a pop up list of old feedback words & sentenances apear, with the risk of using the same for everybody and being repetitious.How can I change them for more suitable words

Where do I find PayPal fees I've been charged for selling on eBay?

Hi all Where do I find PayPal fees I've been charged for selling on eBay? I've done some Googling for it and one document says it's on the eBay invoice. Nothing about Paypal is mentioned on my invoice that i can see. Another document says, go into Pa...

Resolved! Why is my postage label printing with a Test Label watermark?

Has anyone else has this issue? I have tried re-printing and printing from the email link, but the watermark is there everytime. Any ideas for resolving would be welcome

I found out the hard way - a warning to other sellers

I will try and keep this as brief as I can: On the 12th Jan, I attempted a 'bulk edit' on my listings to change my blurb in the DESCRIPTION of my listings....I wanted to change from 'fill a 500g envelope for $4" >> 'fill a 500g envelope for $5' (I wo...

Ebay not respecting covid times postage issues

Hello, As a regualr seller i have had a heap of issues with the postage during covid.Most customer understand but one requested a full refund and seriouly ebay were so quick to refund and close the case now obviosuly the item has arrived and I am lef...

International large letter changed

Australia Post has changed their rules for large letters sent from Australia overseas - they now require us to pay parcel rates for even the smallest items (like a keyring, or pendant). Parcel rates are over AU$12 instead of the $3.20 effectively clo...

Beware scam phone calls supposedly from eBay customer support

Hi everyone - I received a telephone call this morning supposedly from eBay customer support. They informed me that 1 of my orders from 3 March has been returned to eBay head Office Sydney. I have just spent the past 2 hours going through all my sale...

buyer makes a claim

i have a buyer who has made a claim the item he recieved is different to what advertisedof course this is not true he recieved the item last thursday and took a week to complain? if i had recieved an expensive pur that was different when i opened the...

Sellers!! Check your banking institution for International Fees for paying ebay monthly Seller fees!

Hi all,just a 'heads up' for everyone... My ebay seller fees are paid monthly via Paypal - drawn from my CBA credit card if insufficient paypal funds are available.I was checking my CBA netbank & noticed that an 'International Fee' of 3% was charged ...

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