on โ02-01-2014 03:14 PM
Hello, I've had a transaction from a buyer in the USA and would like to issue them a partial refund. Is it possible to refund them in USD? The only option in Issue a Refund is AUD. The other options are in Send Money but don't have an option to refund, only pay for goods. Thanks for any help!
on โ02-01-2014 03:16 PM
You can change the currency in your PP account then click on issue refund to the right of the payment and enter the amount you want to refund.
on โ02-01-2014 03:36 PM
Thanks *sparklz*, how do I change the currency to USD?
on โ02-01-2014 03:52 PM
The refund they receive will be in US$ regardless of whether you make it in US or AU dollars, so it would probably be easier to work out the percentages then issue the % from the Australian dollar balance. (eg 10% refund back will mean you can refund 10% of the AU amount, and they'll get 10% of the US amount).
on โ03-01-2014 03:42 PM
I refunded a buyer in the UK, and they issued the refund with an echeck, which took forever. I thought that it was because I only had au$ and us$ in my paypal account and no British Quids.
I have more than enough currency in Paypal to cover the refund.