BUYER GOT PARTIAL REFUND AND KEPT ITEM.PAYPAL PAID FULL REFUND INSTEAD.HOW DO I GET MY MONEY BACK?

[bebushka66]

• I AM IN AUSTRALIA AND SOLD AN ITEM AND SENT TO USA TO THE BUYER IN EARLY AUGUST 2019.
• BUYER AND I THEN AGREED ON A PARTIAL REFUND WHICH I PROVIDED THEM WITH AND THEY KEPT THE ITEM.
• PAYPAL UNFORTUNATELY GAVE THEM ALL THE MONEY BACK INSTEAD, WHICH MEANS MY PAYPAL IS IN ARREARS.
• PAYPAL WILL NOT HELP AND WANT THEIR MONEY, YET UNDERSTAND MY CASE I LODGED WITH THEM.
• EBAY WILL NOT HELP ME EITHER SAYING IT'S NOTHING TO DO WITH THEM.
• BUYER WON'T REPLY ANY LONGER (why would they when they have a free item of expensive jewellery)

ANY IDEAS ON HOW I CAN GET SOMEONE AT PAYPAL OR EBAY TO ASSIST ME?

[brerrabbit585]

How could paypal give them ALL their money back? Did you fill in the amount you wanted to refund or did you just click on 'refund this item' and not check the amount that was going to be returned to the buyer?

[bebushka66]

I ENTERED THE PARTIAL REFUND AMOUNT AND HAVE CONFIRMATION THAT IT WAS PROCESSED AND SENT TO THE BUYER.  WHEN THEY DIDN'T SEE IT ON THEIR CREDIT CARD DETAILS THEY CONTACTED THEIR CREDIT PROVIDER TO CHECK ON IT AND THEY WOULD FOLLOW UP. ABOUT A WEEK LATER THEY TOOK FROM ME THE ADDITIONAL AMOUNT MEANING THEY RECEIVED A FULL REFUND. WHEN I PUT MY CASE IN WITH EBAY AND PAYPAL, EBAY CLOSED THE CASE THE NEXT DAY WITH NO RESOLUTION OR EMAIL TO ME ABOUT THE DECISION AND PAYPAL ARE STILL LOOKING INTO IT - SINCE THE FIRST WEEK OF AUGUST. OBVIOUSLY THEY DON'T MAKE NOTES OR SPEAK TO OTHER DEPARTMENTS AT PAYPAL AS THEY CALLED ME TODAY WANTING ME TO PAY THE ARREARS AMOUNT OF THE FULL REFUND.

[davewil1964]

Sounds like they did a credit card chargeback.

All caps is considered shouting. It also makes things difficult to read.

[*tippy*toes*]

You'd probably get more help if you didn't shout at the people trying to help you.

[bebushka66 · Accepted solution]

Not shouting at all and appreciate all advice.

[davewil1964]

Why is your non-admission to documented shouting a solution to your question?