Best course of action for a missing payment?

[mcbautoparts]

I sold an item on the 1st of Feb, the customer asked for my bank account details and how much extra it would cost to send the item via express post. I replied with the account details and the extra costing for the express freight. This was on the 4Th too, remember this bit... Giving the customer a total of the amount owing in the message. I then messaged the buyer asking if I sent the details through as I couldn't see my sent message to the buyer with the details. BUT, upon better looking I found it.

Its now the 8th, no payment and the buyer has said, politely, the payment was made on the 3rd and they payed $10 too much anyway. But they they hadn't. What they said they paid IS correct. Hmmm.

This is where it get interesting. As I'm typing this went back through the messages and the buyer could NOT have paid on the third as on the 4th I replied to them with the total amount with the extra cost for the express post.

So. Do I front the customer with this proof as I know they are A, lying, and trying to hold off payment for whatever reason or B just made a mistake.

Also they have marked the payment sent on the 4th too. So I am at a loss on what to do. I haven't sent the item, they will NOT get the item until its paid for. Do I file an unpaid dispute as well?

Thanks.

[digital*ghost]

As for the Vietnamese buyer, I don't think it was a scam as they have 90 feedback, 100%, and they were buying a lot of items in Australia buy the looks of it. I put them on my block list anyhow...

Just be careful trusting a member based on their feedback, as accounts can and do get hijacked. Sometimes, you will even receive a payment, but funded with a stolen credit card so it's reversed after you send the item.

[mcbautoparts]

Yea good point DG. Thanks for the tip.

[***super_nova***]

This is an example why I hate DD.  PP is so much easier.

I always copy and paste when I do DD, thinking that is foolproof.  Not so; my bank has only 9 spaces for the account number, while many bank accounts have only 8 numbers, so if the given number has a gap between the digits it does not matter.  But once I was doing DD into account that had 9 digits and the seller had a gap between them.  I copied and pasted, not noticing that the last digit got cut off.  It was only few dollars and the amount bounced back, but there was a bank charge.  But if the wrong number is an actual valid account to get the funds back can be very difficult. 

[mcbautoparts]

Yeah well I used to only offer PP as payment. I was convinced by another member to offer bank payments and this is the first one item I have sold this way and its already turned sour. I think I will go back to PP only.

[sweethearts1415]

Request that the buyer go back to their Bank and trace the payment. Their Bank will perform a trace and advise them where the funds have gone to. They will then have in writing the Bank account details of the recipient. If you do not have the payment then they will be advised of who has and they will need to do a recall of the funds.  Hate to be harsh but basically it is not your problem. Hope they are not out to con you and they have just put an incorrect number when sending funds. At the end of the day if you have not received a payment you cannot send the item.