Beware Prom Selling Fees

[queenslander-3]

I listed 8 items last night using this promo.

Sell For FREE on eBay

Enjoy $0 Selling Fees on the next 10 items you list and sell ($0 Insertion and Final Value Fees) Learn More - Sell For FREE on eBay- 

Available at ebay.com.au

10/11/20 00:00:00 AEDST

20/12/20 23:30:00 AEDST

2 Used

8 Active

Checked this morning and 8 lots of Fees charged. Got onto the Ebay hopeless Chat and after 1 1/4 Hours of back and forward got a credit for the fees. Was First told not an Ebay fault although still showing in my Proms. Pointed that out Then told they had a fault and listings were not being shown as used but I could have a refund of the $1.65 per item when they sold. I said No more than likely will never sell the way sales on Ebay are at present. I wanted a full refund of the 8 Fees. After more time special allowance made and fees removed. Just a heads up to anyone else who has some of these so called Free listings still to use.

[love_of_cars]

Thanks for letting us now. There seems to be so many problems with supposedly "free" listing/selling promotions lately which end up charging the seller.

[asporty]

Many times I have had to do the same when fees were charged on promotional items. The only credit to ebay is that they do refund the fees.

[joztamps]

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@queenslander-3 wrote:

I listed 8 items last night using this promo.

Sell For FREE on eBay

Enjoy $0 Selling Fees on the next 10 items you list and sell ($0 Insertion and Final Value Fees) Learn More - Sell For FREE on eBay- 

Available at ebay.com.au

10/11/20 00:00:00 AEDST

20/12/20 23:30:00 AEDST

2 Used

8 Active

Checked this morning and 8 lots of Fees charged. Got onto the Ebay hopeless Chat and after 1 1/4 Hours of back and forward got a credit for the fees. Was First told not an Ebay fault although still showing in my Proms. Pointed that out Then told they had a fault and listings were not being shown as used but I could have a refund of the $1.65 per item when they sold. I said No more than likely will never sell the way sales on Ebay are at present. I wanted a full refund of the 8 Fees. After more time special allowance made and fees removed. Just a heads up to anyone else who has some of these so called Free listings still to use.

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The promo clearly seems to say that it applies to "items you list and sell"

[pnc75]

Yes, but in the past you have never been charged to list them. 

I've had exactly the same problem with a 2 x free fee promos. Like you, it took a while but I was finally reimbursed for the insertion fees that they charged. She did say that they were aware of the problem, for what that's worth.

[umarkmywords]

A week or two ago I observed same promotional wording (list free & no selling fees from 10 to 20 November) under Promotional Offers (where it normal confirms the normal 40 listings per month) - I could click on link to accept but it stated I didn't need to. So off I go ready to list & I noted promotional offer had vanished ! Never had an offer, whether or not accepted by me, simply disappear before !