Bit of a problem

[drouin4]

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

[pacotrading]

As Lyndal pointed out inflated prices to discourage purchases, if you look at the sold ones they were around the $750 mark, maybe he bought yours for a sale he had in NZ, as the seller is based in Hong Kong, and had your tablet sent to NZ , something happened to the tablet on the way to break the inner screen on the way, and the NZ buyer raised a dispute with them, and in turn they raised a dispute with you. Well thats my theory on this debacle.

[drouin4]

Yes thats whats happened, all I know is I charged it before selling to test and it worked as it was brand new. He would have checked it when he received if from me before reselling.

There certainly wasn't any white spot on it when I turned it on or off, if there had been I wouldn't have considered selling it and sent it straight back to Samsung.

Now I have it back, it wont charge, has a white spot on the bottom right corner, looks like someone had pressed their thumb in it hard, and only the battery picture screen picture comes on, nothing else, and it feels like the bottom half is getting hot. Its unusable.

[thecatspjs]

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@juliew5030202 wrote:

Yes thats whats happened, all I know is I charged it before selling to test and it worked as it was brand new. He would have checked it when he received if from me before reselling.

There certainly wasn't any white spot on it when I turned it on or off, if there had been I wouldn't have considered selling it and sent it straight back to Samsung.

Now I have it back, it wont charge, has a white spot on the bottom right corner, looks like someone had pressed their thumb in it hard, and only the battery picture screen picture comes on, nothing else, and it feels like the bottom half is getting hot. Its unusable.

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If it were me, I'd take it to a Samsung dealer and see it they are able to pull the IMEI number of the returned device - so you can at least confirm that it is yours.

[pacotrading]

Or at least the serial number if it is not a model that takes a SIM.

[drouin4]

Paypal said if I could confirm that my buyer has changed it in anyway they would refund me. We shall soon see as Samsung had Toll pick it up this evening.

[pacotrading]

Well all the best worst case senerio is the same tablet but damaged in transit, from where was the returned item posted ? HK or NZ

[thecatspjs]

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@juliew5030202 wrote:

Paypal said if I could confirm that my buyer has changed it in anyway they would refund me. We shall soon see as Samsung had Toll pick it up this evening.

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Great to know.

Thanks for sharing that information.

[drouin4]

Returned from Australia, had plenty of time to get back to me since he put on an ebay case first.

[pacotrading]

Ok you did say something about he had a another business here in Oz as well, so he is a smart operator sold a brand new Samsung tablet at the going price of around $750, bought your brand new one for what was it around $450, then minus Ebay, Paypal fees and shipping, sold it to a customer in NZ, say profit was around the $200 mark, excellent for electronics were profit margins are minimal to be competive, especialy on Ebay, so was laughing all the way to the bank till it went pear shaped, either the tablet recieved a hard knock in transit, or in a rare case the inner LCD screen failed, so then NZ buyer claims full refund on return, plus seller had to pay for return shipping, so next step hit you up for a return to recoup some of his losses, that is if this is the same tablet you sent, or he did a dodge and sent you another tablet from one of his oown sales that failed.

[drouin4]

Yes it was sold within the hour of me putting it on ebay, I now understand how he works.

Yes he has another business outside ebay, his new security seals sent back to me proved this.

He obvoiusly sold it really quick as I sent it express and it sat at his post office for 6 days before he collected it.

Within 2 weeks he told me about what his NZ buyer had said, apparently first it wouldn't accept wifi, then when they charged it burnt out.

First I heard from him was him asking if it is an Australian device, then he said his NZ buyer could claim warranty, then said NZ wont do AU warranty. Then demanded money back.

I was thinking that it could be another broken device right from the start and asked him if it had same serial numbers, I also asked for NZ buyers details which he refused to give me saying "its his customer not mine".

I don't know if there is a way he can remove back or change serial numbers.

As I couldn't turn it on, I dont know if Samsung has anyway of finding this out.

He sells many tablets and I thought from the start that thats what he up to.