Buyer Asks To Cancel

[southaustraliacardshop]

I have a buyer who asked to Cancel an order. I did stating to eBay that it was the buyers request. eBay then sent the buyer the information for them to confirm and that they had 10 days to accept the calcellation. The buyer still has not confirmen the Cancellation but I cannot open an Non Paying Bidder Case. I have the option to resend the invoice, If I do can I open a Non Paying Bidder case after 4 days?

Thanks In Advance

[clarry100]

Once you open either an unpaid item dispute or a cancellation request you cannot change it over to the other type.

You have to let it run its normal course.

In the case of the cancellation request if the buyer never responds then after 10-days it will time out and close and your FVF fees will be refunded.

If the buyer chooses to pay after you issued the cancellation request then the request will still remain open.

Again as above after 10-days it will auto close and, strangely, you will get back your FVF.

If, after the buyer pays, they choose to accept the cancellation they will not be issued a refund and you will again get back your FVF.

So you are safe to send out in the usual way if they pay.

This exact scenario happened to us recently. We contacted ebay about it and they told us that the refund will not happen as they paid after the cancellation was issued by the seller, so to go ahead and mail out their order.

We were happy to find we got back our FVF when our buyer subsequently accepted the cancellation.

We were never really sure if/not it was some attempt at a scam by the buyer but if so it failed and actually worked out in our favour in the end.

[kopenhagen5]

No, you can only open one case, either a cancellation or an unpaid.

But after 10 days with no response the cancellation should close.

If it hasn't, call eBay.

Many of us go straight to an unpaid in case buyer selects Not Accept for some reason, then no fee credit.

It also means buyer can't leave feedback, whereas after a cancellation they can.

[*tippy*toes*]

I can count on one hand the amount of cancellations I've done over the years. The first few the buyer accepted within minutes of it being sent, so there was no issue, the last one just sat there. I had to manually close it, it didn't time out on its own. It was closed the same way as an UPI, so no problems doing so, but I sat there expecting it to time out.