Suggestions please.
I sent an item to a customer via fastway - who have on forwarded.
Tracking was uploaded straight away to order and shows I sent the item and it was forwarded
On the 10th of December customer put through request for item not received.
I contacted Fastway who advised me they chased up the forwarder.
Fastway don't update tracking once forwarded.
I messaged buyer saying I'd followed up with Fastway.
On the 14th I messaged again via the open request and asked if they had received.
No reply
Today buyer escalated to Ebay customer service even though they never bothered to reply to my message
I again contacted Fastway who haven't yet got back to me (only contacted them this afternoon)
Tonight received a message from Ebay saying they issued refund as no tracking was uploaded and not to ask for appeal unless tracking shows this item delivered.
No time was allowed for Fastway to even reply to this issue.
Tracking shows I Despatched.
Most likely will be a case of buyer gets item and refund?
I have emailed Fastway asking them not deliver once they find this item and messaged the buyer advising as they have no longer paid to not accept delivery.
Any suggestions?
Thanks
Green Ant Toys
