Buyer Wants Me To Cancel Sale

[crowsman53]

Hi All

I have a buyer who wants me to cancel a sale because She/He does not think I pack the items securely. When the person bought the items and the postage came up They were not happy because it said 3kg Satchel. I have contacted the buyer and stated the items will be packed in Newspaper, Bubblewrap, placed in a cardboard box with shredded paper and if it fits into the bag that's how it will be posted. If it doesn't fit the bag it will be sent in a Mailing Box. I stated that I insure the postage at my expense (As the seller is the one to make a claim) and I take photographs as proof of packaging. I told the buyer if they dont want the items then they have to cancel the sale am I correct in doing this?? I dont want a defact..

Thank You

Crowsman

[casbit33]

I received a defect after closing a case because the buyer wanted me to

[kopenhagen5]

casbit, presume you mean a cancellation, did you select "buyer changed mind" as the reason?

I believe that is the only one that won't register as a defect.

Then again the system can be inconsistent sometimes.

[crowsman53 · Accepted solution]

As The OP of this topic The buyer has paid I have the items packed and photographed and will post it in the morning. Insured..

Thanks All for your help

Crowsman