@joethenuts wrote:
you are correct , but unless you tell the buyer that both articles are in the same parcel , look we all know that in most cases the buyer has both articles ,but unless you can proove it , you loose ,now you had proof when the buyer used them as a selling item later.
You obviously still do not understand where I am coming from with my advice, so I am going to try one last time to explain it. I get the impression the buyer has just sent a message at this stage, so no dispute or request is open, which allows the buyer and seller to communicate and come to a mutual resolution - hence, the seller having to try and prove anything is not yet part of the equation, and does not form the basis of my advice.
When a buyer contacts a seller with a problem, the ideal first response from the seller is a way to resolve it so that the buyer doesn't get the impression you don't believe them and/or won't help them (quote from my original advice: ...should have arrived together, but if that is not the case you will require some additional information to determine what may have caused the issue in order to resolve it ASAP.)
Now, the entire purpose of filing a report with Australia Post is not to get AP staff asking the postie any questions they can't possibly answer, that's just ridiculous, and while I can enjoy the occasional moment of silliness, I do not take a ridiculous approach to my business or the problems that can sometimes arise.
The purpose of filing an enquiry is to get some things on record. The buyer is telling the seller theres a problem, and it's great for the seller to resolve the problem. It's even better if the seller takes that extra step to report their problem with the other involved party, Australia Post, because the information that needs to be provided to lodge a complaint can actually help identify problem areas, either in their processing or delivery, or with certain delivery areas, and in some cases, very specific delivery addresses (some addresses are actually very much known to AP as being something of a Bermuda Triangle, with things frequently going missing there inexplicably - getting that on record and detecting emerging patterns may not help the first seller, or even the second, but you can bet at some point it will help a seller from being scammed). That means the seller doesn't just resolve the one-off problem, they've done something more to help prevent it from happening again - either to the buyer, or to other sellers.
Do you understand that?
