Buyer continuously msging re:item not received but well after 60 days

[woochar]

Hi,

Seeking advice - I have a buyer who is saying they have not received their item some 60+ days after it was posted. They are continuing to message me through ebay regarding their item but didnt even raise the issue until well outside the 45 days to make a claim or raise an issue through the normal methods.

I have a copy of their receipt posted on 11th Dec (they paid standard international airmail, non trackable), a picture of the item all wrapped up at the post office the day it was sent and all other items on that receipt have been received all around the world but theirs allegedly.

What do I do?

[*new2vintage]

A receipt and a photo of a parcel don't prove much. From your buyer's point of view you may have sent another item to Russia. A tracking number and their signature would be your only proof of delivery.

[woochar]

The picture is of their item to their address all labelled for post AT the post office. As I do for all my parcels - I keep copies of everything and photos, receipts, registered and express numbers.

If someone contacts you over 2 MONTHS since you posted the item, what would you do??

[*new2vintage]

I've pointed out that a receipt and a photo are not proof of postage especially where Paypal are concerned. There are 2 options - give a refund or do nothing.

[woochar]

I struggle with the notion they have been on ebay for a while, would understand the premise of raising issues on a timely basis through the right channels and now seems to making comment on the matter rather late IMO.

Urgh! I have never had this issue 😞

[*new2vintage]

If you used their Paypal registered address it isn't your fault and you are in the clear after all of this time. Add their ID to the blocked bidders list. The Site Map link is at the end of any page.

[woochar]

Yup defo sent to their registered PP address.

If I add them to the blocked bidders list will I continue to receive a host of messages from them?

[*new2vintage]

There is a link for blocking a buyer from emailing you through ebay but I can't find it. Someone else may be able to help you to find it.

[thesoulyearns]

If you're "nice," just send them their money back by PayPal the normal way to their email address, minus any fees that PayPal takes out.

If you don't want to do that, you can just message them and tell them straight up that you're under no obligation to refund them. Odds are they are telling the truth and it didn't arrive but you do have a choice about what to do next. More of a moral choice than anything.

[phorum_junkie*]

Why waste your time and energy taking photos? They prove absolutely nothing except that you took a picture of the parcel when you were in the PO!

Had they put in a claim you would have lost, if you want seller protection you don't give buyers a choice when it comes to the postage price.

Unless they funded the payment with a credit card they can do absolutely nothing so if you are not going to refund, and i see no reason why you should, just delete their emails without reading them and forget they exist.

[2106greencat]

Whether you can prove postage to Paypal satisfaction is irrelevant. It is outside the paypal time for claiming. This is a hard one OP as I doubt the buyer would be harping on and on if they were trying to con you. Also, if they were trying to con you, they would have done it sooner via paypal I would think. I think the parcel had definitely gone missing or simply still in transit. Up to you, depends on value of course and how you decide to deal with it. No feedback can be left, but this should not be the reason you decide for or against. Agree with Soul - it is a moral choice rather than a policy/legal one.