Hi All.
I have sold a genuine retail version of windows vista to a fellow ebayer. Transaction went smoothly, payment received via paypal, item posted and received by buyer.
Three days after delivery, the buyer messages me asking for a refund for the item as Windows will no longer be supporting vista with updates etc in April 2017.
This is her message to me:
'Hi. I didn't know when I bought this that it would be useless in April and most certainly wouldn't have paid what I did had I known. I would therefore like to return the software as it is useless.
Sorry for the inconvenience but I think I have a right to a refund under the circumstances.
It won't be supported by Microsoft. I contacted the Microsoft community about another issue and was advised to use Windows 7 minimum because there won't be any updates, I won't be able to use chrome and basically there will be a lot of security issues. I don't understand the technical details but this is what the Microsoft community told me. I had no idea.I can't explain beyond that. Sorry.'
I have politely declined a refund to buyer as there is actually nothing wrong with the copy of windows vista ultimate that was sold.
My reasoning:
1) Windows Vista was released in 2006, it is common knowledge that this is not the latest software, any ebayer bidding on an item is responsible to research the product they are bidding on and ensuring it is suitable for their needs. There was nothing wrong with this copy of windows vista that was sold to warrant a refund.
2) From my persepctive it is common knowledge that Microsoft eventually will stop support for older operating systems, this would have been apparent should the buyer have done the adequate research before bidding.
2) There is nothing wrong with this genuine retail copy of windows vista, it has a genuine product key, functions as an operating system and will continue to do so regardless of Microsoft support cut off.
Since declining a refund due to a change of mine and lack of research on the buyers part, the buyer has become agressive to myself, this is the latest message she has left.
'The software is not worth what I paid. I can get windows for just a few dollars more. I am just about to leave feedback.
Cheers '
Since this message she has left POSITIVE feeback on my account with the following comment:
'Cannot recommend this seller. He tried to rip me off. Paypal claim opened.'
I still fail to understand how i tried to rip this buyer off, when the listing was set at $10 no reserve and the buyer herself was bidding up to the winning price on her own accord.
I have contacted ebay about this feedback comment and they advised nothing can be done as it was a positive rating.
Would like to hear the communities thoughts on this situation about who is in the right/wrong and any advice going forward.
Thanks
