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Forum Posts

Need Help with Check out and Pick Up

Just after a bit of help. I offer post and pick up on my items, but my buyers are advising that there is no option for pick up during check out. I have checked my settings and can't find anything relating to pick up during checkout. Pick up shows in ...

Resolved! Return Request and buyer point blank will not return item

Don't know how to proceed. This is an issue on another selling account. Buyer requests a return because not as described (I missed something in the listing and have acknowledged this). Seller also received item 3 weeks ago and only now finds an issue...

free relists gone again!

Any one else noticed the 3 free relists just disappeared or is it just me. I checked 2 id's and it has disappeared off my templates. Does not matter too much at the moment as anything that finishes I can just relist for nothing, at least until the cu...

exchanging contacts details with buyers

Selling something that buyers need to check for colour match before buying. Ebay are more strict now and auto block phone numbers and send their warning note out. My questions is, does this auto block come in even if a buyer has made a purchase and y...

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  • 1340 Views
  • 3 replies
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The Return of items " faulty / not as discribed" when there is nothing wrong at all

When we list items, we always select "Buyer Pays Return" option. However, when a buyer decides to return an item, just because they don't want it or are just simply "window shopping" using the eBay faulty or item not as described option, making the s...

When a buyer refused to pay importing tax?

Hi, Anyone has cross-board selling experience? What will happen when a buyer refused to pay importing tax? I guess the Custom clearence event will time out and the item will get returned,do I have to pay return postage in such case? If I do, then I g...

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eBay deducted money from my paypal account to refund a buyer to who I had already paid a refund

I refunded a buyer who returned an item, but as I had not made a refund before I mistakenly made a payment to the buyer. The buyer had opened a case for a refund. I contacted eBay by enmail and by phone but they still went ahead and deducted money fr...

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  • 488 Views
  • 4 replies
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Aus Post theft

To say I am furious with Aus Post would be an understatement! Last week a buyer contacted me about a parcel that hadn't arrived. I checked the tracking and it showed lodgement, but nothing after that. Opened an enquiry with Aus Post, they couldn't fi...

eBay chat is going "live" on Thursday.

Just so that others see it,(Posted by Michelle on Chat with eBay Staff).: In our first eBay hosted chat we'll be focusing on Returns. This is your opportunity to ask the eBay team about the changes announced in Seller Release and the recent launch of...

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  • 1171 Views
  • 17 replies
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Plastic sleeve for customs forms CLICK AND POST

Hi,I have been using the click and post option via either ebay or aus post (connecting to ebay).But when i have to send overseas, I need to attach 3 copies of the customs form.Apparentlky there is some clear plastic sleeve that you attach with the fo...

Chat with eBay - starting now

The first 'Chat with eBay Staff' discussion is now on, come and chat to us about managing returns on eBay. The team are on hand until 3.30 to answer questions. Visit the Chat with eBay staff board.

selling slow

I have been aaway for 2 mths and have been back for 4 weeks. Is it just me or has ebay slowed down for everyone. Im not getting interest in anything and I have another site as well

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  • 722 Views
  • 10 replies
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