eBay

Late delivery defect

Just checked my dashboard and discovered 2 new buyer reports late delivery defects. One was over the Xmas period when my store was on holiday which is annoying in itsself. A bit hard to post when the post office is closed. The second nealy knocked me...

Buyer has twice stooged me with cancelled echeques help

I cancelled the order because it has happened twice now,I have blocked the buyer,now eBay says I have to refund the buyer in which I never received payment because there echeque keeps getting cancelled it's like the buyer is trying to scam me saying ...

customer does like to close return request even he like to keep the item.

I just found a customer who open return request at first and I accepted, however, several days later he change mind and want to keep the item, but he does not like to close the return request, What should i do?

PO BOX no good as a return address ???

Just wondering when the rule changed.There is no way I will give a complete stranger ( sending hostile messagesabout an honest mistake I made ) my residential address.I have agreed to the return for 'full' refund but ebay has said, essentially,provid...

Empty box dispute

Any advice ? I received my first empty box dispute. Sent 3 pairs of shoes and the buyer claims they received 2 pairs and 1 empty box. Certianly was not sent that way. I do have a postage receipt that confirms a 1 to 2kg package. 2 of these items and ...

Store performance

Is there a way to see how our store categories are performing ie: number of sales or revenue per category? Thx

Hi,has anyone said they have not received an item you have sent and when you check it is a different

Hi, i think there is a scam going on in ebay where someone purchases your item and you send it to the address that comes up on the invoice and then two to thrree weeks later they say they did not receive the item and when you go onto view purchse det...

can i have 2 ebay accounts on the 1 paypal account

Why have all my store images vanished? Related to "active content"?

So the thumbnails in my store look fine but when I click on any item, the main image of the listing is blank with the message "The seller has not uploaded any pictures." The images are definitely there (when I "edit' the listing, I can see them). Man...

Promotions and refunds

Let's say a promotion is buy 4 items and get 40% off.What is the refund level if one item is returned ?Answer is the item price less 40% of course but....in order to get the discount the buyer had to purchase 4 items.Now that the buyer will only have...

150 free listings.

Just clicked on the usual 2664 promo and surprise surprise it worked starts today ends 18th June.