"You don't need to return this item to the seller - you can keep the item."

[ozstockman]

Hi guys,

I have had to return one item to its seller and asked for a refund. All went well, the seller gave me a return shipping label, I posted it back to thgem  and after  they got the item I received my refund. What is strange in all this? I will tell you, the weirdest thing has come with an eBay email about the refund. I quote almost all of it below and only removed personal details

"

Hi ....,

The seller accepted your return ......, and refunded you AU $XX.XX It should be available in your PayPal account.

You don't need to return this item to the seller - you can keep the item.    ........."

Am I in a bad dream  or ebay actually tells me as a buyer to do a completelly wrong thing for real? 

[kopenhagen5]

No, the seller has probably just selected the wrong option when closing the case.

eBay is mostly automated.

[deeau84]

that be a first for ebay

[ozstockman]

you may be right. It is just when I recently processed my own return for  my customer through eBay I did not notice any option where I can say if my customer can keep their item or not.