Buyer disputes, claiming only one item sent when I sent two.

Hi ebay sellers, I have had a couple of sales recently where the buyer is claiming that they recieved only one item when they ordered two -  i sent them both out in the same tracked parcel, I know I did not make this mistake, I always triple check before posting out and mark them off as I'm packing and sending out. I have been selling on ebay since 2000, my last account was a commercial account that went with the sale of my business. 

 

I get the feeling because the items im selling are such a low value items and if they open a dispute they know that is more expensisive for me to send out a second item that i will just give a refund.  This has happened to me 3 times in the last 3 weeks... is this a loophole that buyers are aware of to get free stuff? 

 

anyone had this experience? 

 

whats the best way to deal with this?

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Buyer disputes, claiming only one item sent when I sent two.

that feels like a lot of energy on a $2.95 item - thank you for the story.  I still feel like these loopholes for free stuff needs to be quelled by less buyer protection. at present it is guilty until proven innocent for sellers and a free ride for buyers.  i wonder how selling on amazon goes these days? might need to look in to this...

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Buyer disputes, claiming only one item sent when I sent two.

They bought 2 x $5.90 (4pcs), and claimed they only received two instead of four, which wasn't true. Not that $11.80 (plus post) is a huge amount either, but by that stage I was fighting on principle.

 

If I think it's not worth the bother for $10 and just allow myself to be stolen from, the buyer who meets no resistance to their antics then goes on to try for $20, or $50 items etc from someone else. 

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Buyer disputes, claiming only one item sent when I sent two.

I have heard of sellers who send everything large letter, have lots of issues with buyers claiming non arrival. They decided to print out bar codes and fixing them to the envelope. Cut down their INR significantly. I don't know if it would be enough for those claiming one of 2 isn't in the envelope, but could be worth a try. They may think that the envelope had to be weighed to get coded. 

 

Or, if you're sending in satchels, write the weight on the outside and that it contains, 2, 5, 19 items. It's funny how the ones who try it on are the ones who've only spent less than $10 on an item. 

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Buyer disputes, claiming only one item sent when I sent two.


@myroflcopter wrote:

that feels like a lot of energy on a $2.95 item - thank you for the story.  I still feel like these loopholes for free stuff needs to be quelled by less buyer protection. at present it is guilty until proven innocent for sellers and a free ride for buyers.  i wonder how selling on amazon goes these days? might need to look in to this...


Fees are even more there. Given you're selling items for $2 when fees are going to be $1.50, I doubt it would be viable.

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Buyer disputes, claiming only one item sent when I sent two.


@*tippy*toes* wrote:

...

Or, if you're sending in satchels, write the weight on the outside and that it contains, 2, 5, 19 items. It's funny how the ones who try it on are the ones who've only spent less than $10 on an item. 


That's actually a really good idea with the weights/quantities. Just one of those sublte things that probably helps dissaude someone of flexible morals from crossing over to the dark side on occasion.



NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!
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Buyer disputes, claiming only one item sent when I sent two.


@digital*ghost wrote:

...

It is always immensely satisfying to advise the dodgy ones that my packing process is recorded and I have visual evidence of exactly what went into a package - some I send a photo through to them, and I very rarely hear from any of these buyers again (well, except for one, he was a special case indeed, but that's a story for another time Smiley LOL ).

 


A seller, having an adequately stocked inventory, and suitably motivated by a scamming buyer, could even..."reenact"...such a packing process for the camera, especially where standardised packaging and labeling is used. One could think of it as on-demand, after-the-fact "evidence" -- really going that extra mile to help a buyer weigh their choices more carefully.



NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!
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Buyer disputes, claiming only one item sent when I sent two.

Yeah, but that can get on shakier ground due to metadata (because all of my records are taken on the day of postage, the metadata on every single file matches postage dates, which could be important if I ever have a dispute go to court and I want to establish cosistency and reliability - it's why I also do it for all orders, whether they just have 1 item or 20, or are going to a well-trusted regular. 3D chess...   Smiley LOL Smiley LOL ) - plus you can't do it with the pre-paid tracked letters, and the other reason I do it is to know for sure whether the buyer is fibbing or not, as I have accidentally left items out of packages a number of times and I can't always remember exactly what I packed, so being able to check prevents me from being suspicious of people when I have no cause to be. 🙂 

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Buyer disputes, claiming only one item sent when I sent two.


@digital*ghost wrote:

Yeah, but that can get on shakier ground due to metadata... 


NO COMMENT.

 

Spoiler
Not even a skerrick! 

 



NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!
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Buyer disputes, claiming only one item sent when I sent two.


@tazzieterror wrote:

NO COMMENT.

 

Spoiler
Not even a skerrick! 

 


None needed, but as I said - consistency and reliability is the primary reason. I'm not interested in anything else, or creating them in place of an unreliable memory as that just defeats part of the purpose - also it means I can send that image through very rapidly -  if you can think of staging it, a buyer can accuse me of staging it if it takes me an hour instead of a minute. (Besides which, there is other data that would not match - my sig on a label will not be identical, nor will the way I wrote the address on the envelope, if I used printed labels, maybe I don't get the placement exactly the same - if a buyer is accusing me of not sending everything, nothing will give them greater ammo than "proof" that can be immediately debunked Smiley Tongue )

 

I also store about 1000 photos a month for at least 6 months. On the (extremely unlikely) chance it ever comes in handy as a whole, it's there, ready and waiting, nothing further required. 

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Buyer disputes, claiming only one item sent when I sent two.

Consistency is important as evidence, as well as being willing to accept that one is human and may make errors.

 

I agree with you that the process of videoing or photographing is only worthwhile (in its most basic, ethical sense) if done consistently, at the time of packaging each buyer's purchase.

 

I shake my head over the would-be JP's malefaction.

 

A seller once said "Sir, you still owe

for a scam that you pulled, ex nihilo".

Too, that buyer had claimed

He a JP was named

- What a shameless and vile peccadillo!

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