Buyer got free postage eventhough I had invoiced postage cost

[donkeybrothers]

Anyone had this glitch? I had someone who bought multiple items from France. I invoiced a reduced postage cost of $43.50 for a total of around $150. I received the email of the correct invoice so I know it was not my mistake of putting zero shipping. But somehow the buyer was able to pay just for the items and get free postage. I contacted eBay and they were unable to explain it. I had to cancel and lost the sales. 

[p9games]

was the buyer one of the 7 or 8 Australian Ebay users who pay for Ebay plus?

[ambler57]

I'm not 100% sure but if your invoice gave the option of free local pickup maybe the buyer clicked on that option at checkout thus overriding your international postage cost 

[davewil1964]

Unlikely, given the buyer is in France

[donkeybrothers]

Hmm. That is interesting @ambler57. I did have free local pickup on the listing - how can I make sure that is not part of an invoice to an overseas buyer?