eBay

bkautospares · ‎08-07-2016

Hi everyone

I have a buyer that purchased an item off me on Tuesday 28th June and I posted the item that afternoon and it should have left our post office the next day.The item is less then 20mm thick so I sent as a large letter with no tracking (not good for me) On Monday the 4th July they send me a message stating that they have not received the item, I sent back a message saying that the item was sent standard delivery not express and we are still with in the eBay expected delivery dates of 5th - 8th July, and I also explianed that I live in regional Qld and postage may take a few extra days so be patient.

Then on Thursday 7th I get another message saying still no item I should have this by now, I sent back asking them to wait a couple more days and if it doesn't show up I will post another one , then today I get multiple messages demanding their money back as they are going on holidays and won't be back for 6 weeks and want the money back and issue resolved before then.

I have not had to do many refunds or returns and have not had many postage issues other than being very slow sometimes, they are threatening to open up a dispute , I don't want or need any bad feedback but don't want to just give in as I think they are being unreasonable.

I am always fair when dealing with buyers and always offer a refund or a replacement but it has only been 8 working days since the purchase, what should I do any advice would be appreciated.

Brett

clarry100 · ‎10-07-2016

We only use these stickers as an option on our website and etsy where the buyer can select the priority postage option.

But no such option is yet available on ebay (that I know of) so we do not apply them.

We have not had any problems with late delivery time defects either, but then again we have increased our handling time to 3-days to cover the extra AP delays these days. In fact we have seen an increase in Pos FB comments that remark on our fast postage times. So can't see any real benefit in using these stickers unless the customer wants to do it.

If a buyer sends a separate message asking us to mail ASAP because they need the item for some event we will then apply a sticker to try to make sure it does. If even the sticker would be unable to guarantee the date we offer them an express post upgrade, but they almost always decline this due to the cost of doing so. We figure that with this recorded in messaging we might have some chance of getting any bad FB removed for slow delivery. Never had to invoke this yet tho.

bkautospares · ‎13-07-2016

Well I have not heard back from them so I would say it arrived on Monday fingers crossed.

i have been using regular post for all of my smaller items with no tracking and have had no issue before and even had people say how fast it turned up