Buyer ignored pick up instructions

[petasplace]

I advertised a large furniture item , gave the measurements & said  2 people were needed to take it.

Buyer said hubby would pick it up after  5pm or she would at 9am. 

I replied it needed 2 people.

Hubby arrived alone.Noticed antique items on the porch near the dresser & asked if they were for sale. No.

He asked if there was access through the back fence ..NO

He moved the item off the porch then realised it was too big a job so returned it.

Wife emails saying my garden is in the way for him to move it but noticed I had things in my backyard that she buys for herself.

From that I assumed they are antique dealers. My garden furniture is not for sale.

She then said they wont be able to buy it unless  he could take the item through my house. NO WAY

His big eyes seem to take in all items that interested them yet  dismissed my instructions of 2 people .

Ive had to increase my security as they had  left me feeling vulnerable .

What am  I supposed to do about the sale?

Ive not sold anything in years getting more pleasure in buying then dealing with these types of people.

[kopenhagen5 · Accepted solution]

Do an unpaid item case so the buyer gets a strike on their account if they are not prepared to pay and pick up.

[kopenhagen5]

And once an unpaid case is closed feedback can't be left by either party.

Then add them to your BBL so they can't do it again.

[petasplace]

Thanks Kopenhagen5.

I cant find the unpaid item option. Does it appear automatically after a specified time?

[petasplace]

Found it & activated it.

[kopenhagen5]

Good.

The unpaid case might spur the buyer into picking it up on your terms.

If not, you can close the case 4 days to the minute to get your fee back and issue a strike.

[justkidzbiz]

Oooh, that's creepy! I'd be updating security too!

[joztamps]

Sounds like the old days when burglars used garage sales to check out likely/worthwhile prospects.

[shoppingbag*]

Please keep us informed of the outcome

[springyzone]

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@kopenhagen5 wrote:

Do an unpaid item case so the buyer gets a strike on their account if they are not prepared to pay and pick up.

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I also think the best thing is for the seller to put in an unpaid item claim as that way, they will at least be refunded their fees.

I would not be too happy either if the buyer did not come prepared with a couple of people to move it.

But as for the buyer getting a strike. Not necessarily.

What will happen is the buyer will be sent a warning that a case has been opened claiming the item is unpaid.

All that buyer has to do is contact ebay, either by phone or on the online chat facility, and state that they went to the house & tried to pick up but there was a problem with garden access, too narrow or whatever, and seller could not offer them an alternative.

The ebay rep will then arrange that when the case is closed by the seller, that the strike is immediately removed from the buyer's account.

I can pretty much guarantee that that is what will happen if the buyer bothers to contact ebay as it is what I did (as a buyer) when I had a problem with a pick up item not as described. In my case, I was telling the truth but in actual fact, ebay reps have no way to really tell if what you are saying is accurate or not. Or if what the seller is saying is accurate or not.

A buyer could claim not as described as the reason for not collecting and they won't wear a strike.

The main thing though is that the seller will still get their fees refunded and be free to relist.