Buyer left positive (yet bad) feedback before paying

[anartaddict]

I have a buyer who I just realised has left feedback for me - however they have not even paid yet. The feedback is "positive" and says "Not received yet".

Just before I noticed the feedback comment I had a message from the buyer saying they will be slow paying as they have troubles with a new bankcard. I suggested that I accept bank deposit, and that early next week will be fine. 

However I then saw that feedback had already been left. Should I request for ebay to remove it? Should I add a comment of my own? Or ask the buyer to change it?..... iin that case should they wait until they pay and I send it? But then in the meantime this feedback looks bad for me, as if I haven't mailed the item.

[beautbots01]

Certainly don't send anything until you have been paid.  If 4 days have passed since their purchase I would be opening an Unpaid Item Dispute.  The buyer has another 4 days to respond/pay after which time if they have not paid you can close the dispute and get your final value fees back and then you can contact eBay to get the feedback removed. Make sure you put them on your Blocked Buyers List to stop any further transactions taking place with that buyer.

[amber-eyed-girl]

These are the links if you need them.

unpaid item dispute:

http://pages.ebay.com.au/help/sell/unpaid-items.html

Then, the buyer gets a non-payment strike if they still won't pay. A couple of those and they can be blocked from bidding by any seller.

That is through My eBay, Account, My account, Site preferences, Buyer requirements to set automatic blocks.

blocked bidder list:

http://offer.ebay.com.au/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=v%7F.rp*g252%6066

The following link has a link to asking for a refund, when you have credit, if you want to, otherwise it is purely a credit.

http://pages.ebay.com.au/help/sell/refunds.html