Buyer listed a different country by mistake?

[Anonymous]

I had a buyer purchase an item off me over the weekend and paid for it the next day.

Most of his address is australian (eg has listed an address in canberra) but has Afghanistan listed as the country (obviously by mistake)

Problem is he paid for the item and as it was classed as international, has paid for international postage rather than free postage within australia.

He is a new seller with 0 feedback. I have tried to contact him but to no avail.  He hasnt replied to my messages.
I really am at a loss what to do here.

Do i just post the item to the buyer? im also wary of posting it as he has listed afghanistan as the country, and im dicey about refunding the postage as i dont want to be slugged with a defect.

Has anyone got any advice?

Cheers

[cq_tech]

Perhaps you could send it to his Australian address and include the overpayment as cash in the parcel containing his item. No defect and problem solved.

[ejholden1963]

If he paid by PayPal, then you ship it to his PayPal registered address .... and nowhere else!

[*crikey*mate*]

But as a courtesy, it wouldn't hurt to let PayPal know that you suspect the address is a mistake, and then be guided by them.

request contact info from eBay - see if you can phone him. Maybe?

[Anonymous]

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@ejholden1963 wrote:

If he paid by PayPal, then you ship it to his PayPal registered address .... and nowhere else!

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But the address doesnt exist. Then i risk the buyer doing me for a INR and i blow the overseas postage i have to fork out, lose my item and i cop a defect

not really ideal

[Anonymous]

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@cq_tech wrote:
Perhaps you could send it to his Australian address and include the overpayment as cash in the parcel containing his item. No defect and problem solved.

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i thought of this as well... but then once again this is a risk,

Being a new buyer theres no track record at all so i cant be sure this person is trust worthy. 

If i sent it to the australian address and chucked money in his envelope whats stopping him from doing me for INR and then paypal me for the full amount, so i lose my item, the money i chuck in his envelope AND the full $ paid into paypal as well

[curraone]

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@Anonymous wrote:

I had a buyer purchase an item off me over the weekend and paid for it the next day.

Most of his address is australian (eg has listed an address in canberra) but has Afghanistan listed as the country (obviously by mistake)

Problem is he paid for the item and as it was classed as international, has paid for international postage rather than free postage within australia.

He is a new seller with 0 feedback. I have tried to contact him but to no avail.  He hasnt replied to my messages.
I really am at a loss what to do here.

Do i just post the item to the buyer? im also wary of posting it as he has listed afghanistan as the country, and im dicey about refunding the postage as i dont want to be slugged with a defect.

Has anyone got any advice?

Cheers

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Just to be clear here - he paid by paypal?   And on the paypal receipt there is an address like

john smith

1 dalton street

canberra   act  2600

Afghanistan

and if he bought a CD he paid $6 postage - whereas local postage is free?

[curraone]

and on the same note -   do you think you should amend all your current listings to change where you post to?

If you only have region 4 dvds e.g. - is it worth advertising worldwide postage?

I would amend your postage to limit the countries you post to - one of which would not be Afghanistan - it is quite easy to amend your listings by bulk edit.

[cq_tech]

In that case, it would probably be best if you requested your buyer's contact details through Advanced Search (top right of page) and give him a ring to verify his proper address, and also get him to change it in his ebay profile. Also, in order to protect yourself with Paypal (assuming the item is to be sent via parcel post and not large letter) it might be best to cancel the sale and reissue the invoice so that the new Paypal payment advice contains his correct address.

[Anonymous]

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@curraone wrote:

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@Anonymous wrote:

I had a buyer purchase an item off me over the weekend and paid for it the next day.

Most of his address is australian (eg has listed an address in canberra) but has Afghanistan listed as the country (obviously by mistake)

Problem is he paid for the item and as it was classed as international, has paid for international postage rather than free postage within australia.

He is a new seller with 0 feedback. I have tried to contact him but to no avail.  He hasnt replied to my messages.
I really am at a loss what to do here.

Do i just post the item to the buyer? im also wary of posting it as he has listed afghanistan as the country, and im dicey about refunding the postage as i dont want to be slugged with a defect.

Has anyone got any advice?

Cheers

---

Just to be clear here - he paid by paypal?   And on the paypal receipt there is an address like

john smith

1 dalton street

canberra   act  2600

Afghanistan

and if he bought a CD he paid $6 postage - whereas local postage is free?

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pretty close.. although it was a DVD but yeah pretty much