Buyer listed a different country by mistake?

[Anonymous]

I had a buyer purchase an item off me over the weekend and paid for it the next day.

Most of his address is australian (eg has listed an address in canberra) but has Afghanistan listed as the country (obviously by mistake)

Problem is he paid for the item and as it was classed as international, has paid for international postage rather than free postage within australia.

He is a new seller with 0 feedback. I have tried to contact him but to no avail.  He hasnt replied to my messages.
I really am at a loss what to do here.

Do i just post the item to the buyer? im also wary of posting it as he has listed afghanistan as the country, and im dicey about refunding the postage as i dont want to be slugged with a defect.

Has anyone got any advice?

Cheers

[cq_tech]

Amend the above reply, as I didn't realise you were only selling a DVD, which won't have any Paypal seller protection anyway as you are clearly sending it as a large letter.

[curraone]

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@cq_tech wrote:
it might be best to cancel the sale and reissue the invoice so that the new Paypal payment advice contains his correct address.

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Slightly off topic - I did this twice and now my proposed August dashboard shows 2 defects.

[Anonymous]

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@curraone wrote:

and on the same note -   do you think you should amend all your current listings to change where you post to?

If you only have region 4 dvds e.g. - is it worth advertising worldwide postage?

I would amend your postage to limit the countries you post to - one of which would not be Afghanistan - it is quite easy to amend your listings by bulk edit.

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not just region 4's.. mostly but not all..

i have had people from OS who buy region 4s who do have compatible players. In saying that, this is something i will consider. This is the first time however i have had a problem and its only because the buyer has chosen the wrong country by mistake (i assume)

[Anonymous]

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@curraone wrote:

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@cq_tech wrote:
it might be best to cancel the sale and reissue the invoice so that the new Paypal payment advice contains his correct address.

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Slightly off topic - I did this twice and now my proposed August dashboard shows 2 defects.

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exactly this is why i am wary of cancelling it. Remember the buyer has already paid and also paid for international postage when he is obviously in Australia.

I dont want to be slugged a defect for something that isnt my fault

[curraone]

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@Anonymous wrote:

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@curraone wrote:

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@Anonymous wrote:

I had a buyer purchase an item off me over the weekend and paid for it the next day.

Most of his address is australian (eg has listed an address in canberra) but has Afghanistan listed as the country (obviously by mistake)

Problem is he paid for the item and as it was classed as international, has paid for international postage rather than free postage within australia.

He is a new seller with 0 feedback. I have tried to contact him but to no avail.  He hasnt replied to my messages.
I really am at a loss what to do here.

Do i just post the item to the buyer? im also wary of posting it as he has listed afghanistan as the country, and im dicey about refunding the postage as i dont want to be slugged with a defect.

Has anyone got any advice?

Cheers

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Just to be clear here - he paid by paypal?   And on the paypal receipt there is an address like

john smith

1 dalton street

canberra   act  2600

Afghanistan

and if he bought a CD he paid $6 postage - whereas local postage is free?

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pretty close.. although it was a DVD but yeah pretty much

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in that case I would just send the item to:

john smith

1 dalton street

canberra   act  2600

As said above ^^ you won't have paypal protection anyway, as I presume you send as letters.

Or, you could send it registered letter, for $3.95 extra - and that way you do have paypal protection as you can prove postage.

Perhaps with a note in it about the extra money postage paid and asking the seller to contact you to arrange credit or refund.

[Anonymous]

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@curraone wrote:

in that case I would just send the item to:

john smith

1 dalton street

canberra   act  2600

As said above ^^ you won't have paypal protection anyway, as I presume you send as letters.

Or, you could send it registered letter, for $3.95 extra - and that way you do have paypal protection as you can prove postage.

Perhaps with a note in it about the extra money postage paid and asking the seller to contact you to arrange credit or refund.

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thats actually not a bad idea... i mean he has paid extra for the international postage already so it wouldnt hurt 

although then i have sent the item to a different address than that listed in paypal and that would kill my seller protection wouldnt it?

[curraone]

I don't think so - let's assume he does live in Canberra - he will get the item - so no worries

If he does in fact not live there - he has given a false address, so no paypal goodies for him.   The parcel will eventually come back to you.

Be very careful not to put Afghanistan on your label tho!!! 

[curraone]

And I know this is so old fashioned - have you looked him up in the White Pages directory online, and see if he is listed at the address he has given you?

[Anonymous]

excellent i think this is the path i will go down

thanks for your help on this

I think i will also put some international postage blocks in as well

[Anonymous]

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@curraone wrote:

And I know this is so old fashioned - have you looked him up in the White Pages directory online, and see if he is listed at the address he has given you?

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i have... not listed