Buyer protection fee

[scott_cnp]

Hi, if anyone can help me with the following, it would be greatly appreciated.

I recently had a buyer offer of $15 on one of my ‘buy it now’ items. While I rejected the offer, I received the attached sale break-up from eBay, saying that I would be charged a $1.39 ‘Buyer protection fee’. Essentially, I would receive $13.61 from a $15.00 sale.

I don’t have a pro account and so was under the impression that the buyer would pay this fee. I’ve checked my plan and it’s definitely ‘free selling’.

Perhaps I’ve misunderstood the process and I’m being about thick. I’ve tried using eBay’s help option, but I didn’t find it very helpful at all.

Thanks.

 

[twyngwyn]

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@twyngwyn wrote:

Thanks dom, but I’m still trying to work it all out ie….. a free seller has free postage and accepts an offer….then fee is on the whole transaction??

casey, do you know?

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Yes, that’s the case as I just looked at one of OPs free postage listings

[pnc75]

Well, so have I now, since the change, but I don't know what to do with it as I have no idea how stores work. 

[twyngwyn]

Just type the heading in HELP

 you can take advantage of some or all options

[domino-710]

All I can say is - HELP. LOL

[twyngwyn]

Can any ‘free sellers’ tell me this: when you choose eBay label, does eBay automatically put in the cost of the label or are you free to inflate that cost?

[pnc75]

Just had a quick look; think I'll just leave it all as it is. It all seems too much for me. 

[twyngwyn]

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@twyngwyn wrote:

Can any ‘free sellers’ tell me this: when you choose eBay label, does eBay automatically put in the cost of the label or are you free to inflate that cost?

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         Anyone know?

          And, Scott (OP) how do you have standard parcel delivery on some of your items?

[scott_cnp]

My ‘buy it now’ listings were set up long before the new selling system, so are still showing my  original ‘flat rate’ postage charge.

I haven’t sold anything under the new system, but should one of these items sell now, it’s possible that eBay would adjust the postage delivery fee based on whatever Australia Post would charge.  

Is that what you were asking?

[twyngwyn]

Ok….so I went to BIN on the red Jag, and it’s not changing the postage….interesting….and has eBay automatically calculated postage on your others, or did you choose the price?