Buyer refuses to pay because i use Paymate not Paypal

[prince*planet]

Hoping someone can help me understand this as i'm a relatively new seller.

You must offer Paypal or Paymate so after reading many horror stories and scam stories involving Paypal i chose Paymate. A bit like choosing a Mac over a PC i thought.

I had one potentially bad experience with Paypal early on when a buyer claimed "not as described" which is when i switched to Paymate. Fortunately Paypal correctly found in my favour at that time but i read enough forums to know i didn't want to be exposed to that risk again.

So i sell a chainsaw local pick up but will also post. Message me for quote. i have 6 payment options but it's Paymate not Paypal.

Winning bidder lives on the other side of the country so it's a postage job and she wants to pay by Paypal or nothing "if you want your money"...

Firstly she's a real slow one. Had to send the postage quote twice...had to ask her to read the invoice twice...and she obviously never read the ad and doesn't know Ebay well as she's accusing me of being a potential scammer and not following Ebay rules by not allowing Paypal...So...

Next thing is i will probably have to kill the sale and re list the item or offer second chance but how to do so without getting a neg? the new Feedback revoking thing for unpaid item disputes has a clause where it doesn't apply if the item had local pick up offered. ??? I can't for the life of me figure out why when a buyer is refusing to pay it matters that the listing offered local pick up and therefore....the non paying buyer can still leave negative feedback even with an unpaid item dispute going just because local pick up was offered. Insane.

The sale was only 2 days ago so i obviously haven't opened a dispute but i can already tell this buyer has turned and it's all gone pear shaped. How can i get out of this? any suggestions?

[leader-of-the-band]

I can understand the OP's frustration with the direction this thread is taking.  He came here with specific questions and is now being subjected to unwarranted scrutiny.  Re-read the opening post and post replies related to that.  From what I have read he has replied to posts that got a little way off the gist of the OP and then everything heads off on a tangent.  Stop trying to convince him that Paymate is not better than PayPal for buyers or sellers.  Totally irrelevent - he has a buyer who wants to use a payment method that was not offered in his listing.  The buyer is being unreasonable, and the OP asked for assistance on how to handle this situation AND NOT advice on how he should operate his future business.

For whatever reason the OP wants to offer Paymate and not PayPal.  As a seller and buyer I respect his right to do this.  He obviously does not mind and his sales are okay for him not to worry about whether he could sell more by offering PayPal.

[lane-ends]

TBH even if seller has done the right thing, i think it should highlight one thing, if you are going to sell much on Ebay then seriously reconsider using Paypal, otherwise problems like this will re occur. If indeed many buyers simply wont buy because they cant be bothered looking into opening up a paymate account just for one purchase. Especilly if they like to use funds that are sitting in their paypal account.

[viewmont1071]

TBH even if seller has done the right thing, i think it should highlight one thing, if you are going to sell much on Ebay then seriously reconsider using Paypal, otherwise problems like this will re occur. If indeed many buyers simply wont buy because they cant be bothered looking into opening up a paymate account just for one purchase. Especilly if they like to use funds that are sitting in their paypal account.

"This" occurs because some buyers either do not read or read but disregard a sellers terms and demand their own. The sooner that stops the better.

Used internal combustion engines are classified as  dangerous goods by Australia post....... I have posted heaps of them though :_|... I only found out myself the other day.

[davewil1964]

I think you've gone off on a tangent, lane-ends. The OP offers Paymate as a 'safe' payment method. A buyer only needs a credit card to pay by Paymate; they don't have to open an account. Paymate charge the buyer a non-refundable $50 to open a dispute. Paymate is certainly safe for the seller, but so is bank deposit.

I certainly wouldn't buy anything from a seller who only offered Paymate as their 'safe' payment method.

[***super_nova***]

I would not buy anything form seller that does not offer PP.  Mainly because I have money in my PP account and want to use it to pay for my purchases.

The problem is that we all assume PP is on offer; lets be honest, how many people actually check to make sure before they bid?  And as many people nowadays bid from their phones, such details are easily missed.

[the_hawk*]

Toms, as a buyer myself i would not use paymate to pay a seller, well if they only offered paymate i would not buy off them.

Reason? if anything goes wrong and i need to make at claim it will cost me $50 to do so, also I can only make 2 claims per year, so to bad if i run into 3 shonky sellers.

Buyers much perfer paypal as its free for them if they need to make a claim, and they can claim a lot more than twice a year.

Agrees completly and close to 300 purchases all with paypal I wouldnt consider any other way

[typhoon4u]

OMG......are there really sellers that DON"T offer PayPal:^O ?????

[tall_bearded]

“OMG......are there really sellers that DON"T offer PayPal ?????

Yes and the list is growing.

The fact is, when it comes to selling, PayPal is the least safe payment option, and since the regulators forced eBay to remove PayPal as a mandatory payment option, more and more seller are switching to a safer alternative.

So why, from a seller’s perspective, is PayPal an unsafe payment option.

Whereas all other ‘safe’ payment options have verification at their core, PayPal doesn’t.  That is, before Paymate tell you it’s okay  to send the item, they will have obtained clearance from the funding source, whereas PayPal, to maintain the illusion of ‘instant payments’, instruct the seller to send the item before the transaction has been cleared by the funding source.  This is why PayPal appear to have a higher instance of chargeback than any other ‘safe’ payment option.

As for buyer resistance, I don’t see it as much of a problem.  Over the past few years PayPal has been forced to bring Buy Protection policies and dispute resolution practices in line with legislative requirements, with the main one being, if the seller proves postage the. buyer only has a right to recover if seller negligence is proved, which in turn has resulted in an increased requirement for PayPal to make discretionary payment, which are now affecting it bottom line.

Therefore all the indications are that sometime in the near future, PayPal, to minimise it’s ever increasing exposure to discretionary payments, will either reduce the number of claims the buyer can make, or limit buyer protection for lost items to those transactions where the buyer has paid for delivery service where the item has to be signed for on receipt.   

[patchoo78]

but the average buyer will not touch Paymate.

I won't.. I think I actually tried to open an account once to buy off someone off eBay as they didn't have PayPal, but I just gave up in the end because I couldn't work it out..

Any seller I come across that offers Paymate I avoid and shop somewhere else..  PayPal works for me so that's what I'll use

[col52]

“OMG......are there really sellers that DON"T offer PayPal ?????

Yes and the list is growing.

The fact is, when it comes to selling, PayPal is the least safe payment option, and since the regulators forced eBay to remove PayPal as a mandatory payment option, more and more seller are switching to a safer alternative.

So why, from a seller’s perspective, is PayPal an unsafe payment option.

Whereas all other ‘safe’ payment options have verification at their core, PayPal doesn’t.  That is, before Paymate tell you it’s okay  to send the item, they will have obtained clearance from the funding source, whereas PayPal, to maintain the illusion of ‘instant payments’, instruct the seller to send the item before the transaction has been cleared by the funding source.  This is why PayPal appear to have a higher instance of chargeback than any other ‘safe’ payment option.

As for buyer resistance, I don’t see it as much of a problem.  Over the past few years PayPal has been forced to bring Buy Protection policies and dispute resolution practices in line with legislative requirements, with the main one being, if the seller proves postage the. buyer only has a right to recover if seller negligence is proved, which in turn has resulted in an increased requirement for PayPal to make discretionary payment, which are now affecting it bottom line.

Therefore all the indications are that sometime in the near future, PayPal, to minimise it’s ever increasing exposure to discretionary payments, will either reduce the number of claims the buyer can make, or limit buyer protection for lost items to those transactions where the buyer has paid for delivery service where the item has to be signed for on receipt.

I agree with this, particularly about the method of posting.

The time will come when Paypal will say "pay for registered post (or similar) otherwise you will not be covered".

The OP should not be forced into accepting a particular payment option.

This is exactly what we fought about with the Paypal only debacle.

As far as Paymate goes, I offer it as well as Paypal. A lot of people in New Zealand hate Paypal and I find they often use Paymate instead. Only last week, a USA buyer (& an AU buyer) used Paymate to purchase from me. I'm fine with that.

In addition to this, I have purchased off sellers and used Paymate. I will do so in the future.