Buyer requested return on item no returns clearly marked

[flying_aspidistra]

I recently sold a video game in case with its disc on ebay. 3 weeks later (more than enough time for it to arrive and have been extensively used), the buyer is claiming the disc is 'scratched to no end', not working and wants a return. This particular game was tested for at least 20 minutes by myself and as per any used disc had a few scratches but was in very good condition when I posted it.

My listing clearly showed no returns accepted. What should I do?

[curraone]

Has the buyer opened an offical dispute or have they just contacted you by email message?

[flying_aspidistra]

They have opened an official dispute

[curraone]

Although you are allowed to put no returns - this only applies to "change of mind"

If you read some of the posts in this board, you will see that the seller will never win a "not as described" dispute.  Do not ask ebay to step in - they will side with the buyer every time.

You can request the item be returned, but then you will be out the postage twice

Or you can refund, and block the buyer from buying from you again.   I know it's unfair.

Some other sellers may have a suggestion.

[chameleon54]

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@curraone wrote:

Although you are allowed to put no returns - this only applies to "change of mind"

If you read some of the posts in this board, you will see that the seller will never win a "not as described" dispute.  Do not ask ebay to step in - they will side with the buyer every time.

You can request the item be returned, but then you will be out the postage twice

Or you can refund, and block the buyer from buying from you again.   I know it's unfair.

Some other sellers may have a suggestion.

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Nope, you have pretty much nailed it. Pay the buyer out immediately, block them and put it down to experience.

I do have one other comment though. Computer games are a high risk category to sell in regards nefarious claims. You probably need to add a small extra charge, built into either your price or postage as insurance to cover dodgy claims. That way your buyers pay when something goes wrong rather than you paying. I add around $1.00 to international postage charges and 30 cents to Australian postal charges as my " insurance premium ".