Buyer requests refund with false claim

[audistarelectronics]

Hi all, sold a computer recording interface unit that was in mint cond, only a few months old.    Bidders got into a frenzy and the result was the winner paid almost the new price for the item. Then after  a week or so, requests a refund as he claims that the unit has scratches, which it simply did not, and that it didn't come with the software stated in the original listing, and no licence registration details were supplied etc. All relevent required details were supplied with the original manual and a separate paper that showed the registration details, and the process to go to the manufacturers website and access the extra software. Then states that ''the unit records ok'', well it cannot do anything until it is registered.  Beats me. Then the usb cable supplied was really ''stiff'', well yes, it probably was as it was still new and coiled up.  I have replied with all details negating the claim to a refund, and even giving further help on registering the unit, but it will probably end up in a claim via ebay as I am pretty certain the reason behind the gripe is that after paying ''too much'' for the item, realized that he could go for a refund and get a brand newey for the same money. Should have done some research in the first place. Really has left a bad taste in my mouth as I have been on ebay for many years, with a 100% positive score and it is a pain when you have to go through this rubbish to maintain your status.

[*tippy*toes*]

I would be doing an eBay call back and tell them to read the messages between you. If he's now claiming he feels he paid too much, then it has nothing to do with whether it's as described or not. Some buyers think you'll just lay down and die, and give into their demands. This is clearly because he now feels he paid to much. Don't give him the satisfaction. If he negs you, so what. I'd be certainly letting eBay know what's going on before he has a chance to escalate the dispute.

[audistarelectronics]

Hi all, I stuffed this one this morning. Opened emails and there was an Ebay one advising me that I need to respond to the buyers claim for a refund by tommorrow or the case will be closed and a refund ordered. I quickly went to the request case file, as I knew I had sent through several messages that would have hit the claim on the head. I even phoned Ebay yesterday and spoke to them, as advised in some members replies to this post, and the Ebay person aknowledged the replies, and was reading them while the conversation was taking place. Half asleep early this morning, and confused by the Ebay email, must have clicked on the accept return instead of the send buyer a message button. Then, in an instant, it was asking me for a return label!!  All too easy, no double checking to confirm etc. Guess I have screwed my case now, unless someone has got some fast advice. I will no longer sell on Ebay, all to much in favor of fraudulent buyers claiming refunds where not valid. 

[audistarelectronics]

I meant to add also, I note how the accept return button is already ''activated'' when you go to that page. I must have forgot to change it to send buyer a message, before I went to the next stage. What a trap for the unwary that one is. Shouldn[t it be similar to most other forms where YOU have to actually click on the button to activate it. Looks like an expensive mistake on my part. Good on you Ebay, gets rid of another too hard case in favor of the buyer.

[clarry100]

Ebay will/have set all the defaults in favour of the buyer as you have found out.

I think you are committed now to pay for return tracked postage then when you receive the item back issue a full refund.

If you fail to comply now ebay will simply refund in favour of the buyer. And a defect will be recorded on your account.

The only chance you M-A-Y have is to call ebay again and plead that you have inadvertently clicked the wrong button and see if they will reverse that click. But I don't like your chances.

If you are intending to give up selling on ebay after this then the cheaper option now may be to just totally ignore the case and let ebay step in to do the refund.

[audistarelectronics]

Have just had some maybe good news, I contacted the head office for the item sold, and it has been registered by the buyer. Looks like he had full intentions of downloading the free software that he could then use, then claim a fraudulent refund from me........well not so fast mate, the fed will be a knocking some time soon.   This may not end so well in his favor after all. I wont be sending any monies off just yet dear old ebay.

[audistarelectronics]

Hi all, could someone advise what takes place if the buyer fails to return the item by the requested date given by Ebay? It was supposed to be returned by 8th of this month, next Tue. These has been no tracking details uploaded for the item, and it is just showing return started on my account, heard nothing from the buyer or Ebay.  Maybe the buyer has got cold feet due to the attempted fraud as mentioned earlier. There is no way possible that it will make it back to me in our remote area of NSW coming from Vic.  Does Ebay allow an extention of the return date? Never had an issue on my account, so just requesting some advice. Will be no longer using my account to sell, not even a 50 cent item, too risky for sellers to be scammed these days with the ''one way rules'' Ebay will be the loser, my last two months fees were almost $250 total. The fee on this item in question were only $18. Their loss.

[padi*0409]

All I can think of audi is to call them (or preferably get them to call you back), talk to a supervisor and try that way.

Make sure you get the name and note the time of the call, and ask them to send a confirmation of their decision by email to you.

You may well need to try a few times to get the result you want....................

https://ocsnext.ebay.com.au/ocs/cusr?query=1476&levelHierarchy=2a7a5

[clarry100]

If you do call don't let them talk you into escalating the claim. This will invariably result in closure in favour of the buyer.

You want the CSR to review the facts of the case and if the buyer has not complied with the 5-day limit to initiate the return process then you want the case cancelled with no penalty to you.

They have 5-days to upload the retum post tracking number. Not that you receive it within 5-days.

If the buyer does not do this then you should be able to have the case closed as they buyer has failed in their obligations.

[audistarelectronics]

Thanks to both, will wait out the timeframe for the return, then hope they just close it.

[audistarelectronics]

Hi all, just incase this buyer claims he didn't receive a postage label from me to return the item, is there a method for me to confirm that it was uploaded into the system. I feel that he could apply for more return time if I cannot prove that I have sent it.