Buyer restrictions due to settings!!!!

[kellas-creations]

I have had 2 regular customers private message me & say this comes up

You are the winning bidder on, or have bought, the Maximum allowed of this seller's items in the past 10 days

& they can't purchase from me 

This has only started happening in the last week or so

We have worked around it so they can purchase some items but, I have no idea why they are getting this message & having trouble purchasing from me

I have checked all my settings & the only setting I have ticked is country I won't send only

I have rang eBay & they can't figure it out either

Now check this out

on my iphone I click revise item

scroll to Preferences (Open) it

Down the bottom it has Buyer Restrictions (ON)  Open it

Turn it to OFF

LIST IT

And it comes up congratulations your listing is listed for sale 

Do it again on the same item

The Green ON is ON AGAIN

It won't stay to OFF

Wonder if this last eBay update for my iPhone has something to do with this!!!!!

Any body else have this problem

would love to know if it's just me or something in my iPhone settings etc

Thanks in advance 

[justajunk]

Hi. This is not a permanent fix, but as a temporary one, if you go to the Buyer Requirements Activity Log...

http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerRequirementsActivityLog 

...you should be to tick a box to exempt those buyers from any unforeseen restrictions put in place. Hope that helps.

[*tippy*toes*]

Further to what Justajunk said, you could also try removing the options on the actual buyer requirement page rather than try to do it in the listing http://offer.ebay.com.au/ws/eBayISAPI.dll?BuyerBlockPreferences

[kellas-creations]

Wow

That showed how many times they tried

Poor customers wonder why they messaged me

[kellas-creations]

Thanks the only ticked box I have is where I post

[bakeandfry]

Ive been looking for that, you saved me a bit of searching. Thankyou!

[davewil1964]

Have you tried listing with a computer?

The eBay app is notoriously glitchy.

I only use it because it goes 'ca-ching' when I make a sale. For selling it is useless and, anecdotally, it's not much better for buying.