Buyer wants a refund on graphics card, disassembled item

[a.onemelc_4]

I sold a graphics card and now the buyer wants a refund as he notice an liquid substance on the card. However, i cannot know if it is the same card i had sold him as he disassembled the fans and backplate from the graphics cards board. Is he still entitled to a refund?

[go-tazz]

---

@a.onemelc_4 wrote:

He did mention that he was planning on liquid cooling the card but is concerned about the "liquid" on the card so he wants a refund now 

---

I've sent you a private message,(it will appear at the top of the page next to your user ID and Notifications).

[a.onemelc_4]

What should i say in defense if he does start a dispute

[go-tazz]

---

@a.onemelc_4 wrote:
What should i say in defense if he does start a dispute

---

Just simply state that he dismantled it and that it can't be returned in the same condition that you sent it as he

could've changed/altered it or dropped it,(then simply state that he didn't even test it prior to taking it apart,so

there was no reason to do so).

You sold it as a complete unit and if he choose to take it apart he loses all claims for a refund.

[a.onemelc_4]

Thanks 🙂