Buyer wants compensation instead of returning item

[jeclements99]

Hi all, I just had a buyer who claims that there's something wrong with a camera I sold and that he has been quoted $100-$150 to get it fixed. He wants a refund of between $70-$100. Instead, I asked him to initiate a return and told him I would pay for the postage and refund his money. I checked his feedback to others and there seem to be a lot of 'thanks for being reasonable and fixing the problem' posts as well as several negatives for various problems. He has told me that he is very disappointed that I will not compensate him and that he will keep the camera as it is because it is too inconvenient and he is too busy to return it. I fully expect to get negative feedback for this. Is there anything I can do?

[clarry100]

The ebay fraud team should be easily able to see the trend of this activity happening no matter how many lnked accounts they operate.

They can, of course, see them all. The accounts should be permamently closed down.

Ask them to send you a copy of the official quotation so that you can contact the repair place and arrange to pay the repair bill on their behalf.

I'll bet they will not agree to do this as there is no "fault" and is no quotation.

This "scheister" is obviously some kind of second hand camera dealer who is using fraudulent activity to get his stock at cheaper prices.

Probably takes them to a market in his local area.

As you have been stung twice by this same person I think you have reasonable evidence now to raise a formal case with The ACORN. This is the Federal Police section who deal with online fraud. See the link below.

The ACORN

[jeclements99]

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@clarry100 wrote:

The ebay fraud team should be easily able to see the trend of this activity happening no matter how many lnked accounts they operate.

They can, of course, see them all. The accounts should be permamently closed down.

As you have been stung twice by this same person I think you have reasonable evidence now to raise a formal case with The ACORN. This is the Federal Police section who deal with online fraud. See the link below.

The ACORN

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Thanks for that. I'll let ACORN know and see if they're interested. I wonder how much time eBay will need to investigate their accounts? Are they likely to close them down?

[clarry100]

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@jeclements99 wrote:

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@clarry100 wrote:

The ebay fraud team should be easily able to see the trend of this activity happening no matter how many lnked accounts they operate.

They can, of course, see them all. The accounts should be permamently closed down.

As you have been stung twice by this same person I think you have reasonable evidence now to raise a formal case with The ACORN. This is the Federal Police section who deal with online fraud. See the link below.

The ACORN

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Thanks for that. I'll let ACORN know and see if they're interested. I wonder how much time eBay will need to investigate their accounts? Are they likely to close them down?

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At least you have flagged the accounts to ebay. How long they take would be an unknown.

They will close them if they see evidence of the fraudulent activity you have reported.

If you do raise a formal case with The ACORN then when you have the case number also forward that on to ebay as additional information. This might add extra weight to your report to them. Can't hurt anyway.

You might also make the buyer aware that you have reported their suspicious activities to ebay and The ACORN and pass the case reference number to them as well. Even if nothing else it might put the wind up them.