Buyer wants to return goods-refunding post??

[freyerwolf]

Hi All,

I have had a unpleasant transaction over some shoes.Buyer bought with "buy it now".Upon arrival she emails me that shoes do not fit her (all measurements provided in listing) and she wants to return them.I have "returns accepted" in my listing.So do i have to refund the initial post I paid so SHE can try on a pair of shoes?? I hope she does not expect me to also provide return post :0(

[freyerwolf]

Nawty-what do you mean "first complaint"??

[jameshouseofstyle]

Nawty probably means what happens when customer lies to PP and changes the complaint (invents a new one) different from the original message to the seller.

Like: they message you to  complain how the shoes are too small, then they realize they can't complain to PP about that if the measurements are in the listing and have to fabricate another reason, like shoes are faulty or something.

In that case you  you just respond within the PP, supply the original complaint, tell them they'll get the refund item only (but only if you accept returns for a change of mind which amounts to the same thing as not reading the listing )- PP rellays that to the customer and if they don't accept it they can escalate... and wait... and wait... and wait... up to 30 days PP guy told us the other day to tell all customers there are longer and longer waiting periods ... and on the end they loose.

Cheers, Di (JHS)

[freyerwolf]

Oh, I see, Well lucky all correspondence has been through Ebay messaging.Thankyou for your help.....

[thesoulyearns]

Very simple answer. When you create a listing (or when the buyer has a look at the listing before buying) there is a clear option / information section that outlines returns. This section gives the seller the option regarding return shipping - either it can be paid by the buyer or seller. The default setting is "Return postage paid by: Buyer." For change-of-mind, that's all you need to know. It's very clear for the buyer to see before they choose to bid or buy.

Having said that, if the item is not as described or otherwise faulty, it's accepted that for good practice the seller forgoes the choice they made in the return policy and pays the shipping themselves.