Good advice.
When I get the "Most Watched Items" email from eBay each week, I like to click on the items and view the seller's feedback. There are always so many sellers who cop anywhere from 30 to 100+ negative feedback in a 30-day period who are still selling away like crazy. Some of the remarks indicate absolutely disgustingly awful customer service (pretty much total ignoring of a customer's problem) and yet these sellers continue selling items like hotcakes.
I hear stories on here of one buyer bringing down a long-standing honest, reliable and good seller after just one item which went missing or was damaged, yet the bigger sellers who cop so many negatives each month seem untouchable. I think it's all about proportion of positives to negatives.
The truth seems to be that when the majority of sales in the thousands each month go without a problem, these sellers (or any seller once they make it this level of selling) simply don't have the time or care to worry about those sales which go wrong, and know their ratios/success protect them from any negatives which occur.
I remember the sinking of my heart every time I copped a negative, but I learned that selling goes on pretty much with no change. These days, I don't think too many people care about feedback before buying, it involves more clicking and reading, and lots of buyers don't bother to read all the info on an item listing as it is!
