on โ06-07-2018 01:40 PM
I sold an item for $50 with pick up only, and the buyer has asked if I would ship.
It's another $50 to ship as it has to go interstate in a big box (record player)
They have already paid $50 for the item but dont want to pay the extra $50 for the shipping.
I want to relist the item as I need it gone, what's the best thing to do here?
Thanks
on โ06-07-2018 02:44 PM
on โ06-07-2018 02:54 PM
as kopes says, then put em on ya blocked buyer list
โ06-07-2018 03:01 PM - edited โ06-07-2018 03:02 PM
You can inform the buyer that they have x number of days to pick up the item, as it was listed as pick-up only.
(I note that you stated in the listing "Could maybe post at buyers expense - $25 is only an estimate". That's something I would never ever list on a pick-up only item, because if you say "$25", a buyer is going to hold you to it even if the actual postage/courier cost is more than that. Best not to even mention postage cost/estimate in a listing that is pick-up only.)
If the wants an item that was listed with No postage: pick up only sent to them, it is their responsibility to organise and pay for that. Unless they pick up the item, they are not covered by eBay's Money Back Guarantee. Quoting:
Whatโs covered
Most transactions on eBay.com.au are covered by the eBay Money Back Guarantee.
Not covered
Also note that if the buyer does pick up the item (or arrange collection), then if they claim that it's not as described, eBay will not refund any postage or pickup cost (although the buyer would be refunded the item cost).
When the buyer arranges delivery or picks up the item, we may not refund the cost of original postage or pickup.
Refer also to eBay's Buying with local pickup page. There is also the Offering local pickup page (for sellers).
I am not sure whether you can refund the buyer and then send an amended invoice which contains the most thorough and secure courier cost (expense be damned) as the postage amount. That might be the most satisfactory way to go about it, particularly in light of the buyer expecting you to bear his/her postage cost!
However, probably the easiest way to go about handling this is to refund the buyer (I'm not sure if you can refund less the PayPal transaction fee), and cancel with the reason that there was a problem with the buyer's address. Then block the buyer.
I can understand potentially misreading a listing and only realising afterwards that it was pick-up only. However, then somehow expecting that the seller is going to wear the cost of posting it to one is flat-out ridiculous! This situation is the buyer's fault.
If you want to message the buyer and see if they'll follow through with paying for a courier - OR to let the buyer know you're cancelling the purchase, this is the sort of thing you could write:
Dear [buyer],
Thank you for your communication.
The item you have purchased was listed as pick-up only. Shown on the listing under the Postage and Payments tab is:
EDIT:
kopenhagen and david beat me to it!
on โ06-07-2018 04:24 PM
Haha!! They did too Countess. Thereโs a conspiracy afoot. Sneaky buggers!
i must be learning. I guessed that one right ๐
Mel.
on โ06-07-2018 06:46 PM
Thanks for the replies,
I have sent 2 PayPal invoices for the shipping and he says he never got them, I have also messaged him 7 times as the item was sold 14 days ago.
Could he be delaying and do a chargeback on his credit card saying he never received the item???
If I try to cancel the order I get 3 options:
I'm out of stock
Buyer asked to cancel the order
Something was wrong with the buyer's address
If I say I'm not shipping because it was pick up only, can he start a dispute with ebay?
And if I try to cancel the order, do I have to wait 7 to 10 days for him to respond before I can relist the item?
Thanks
on โ06-07-2018 07:27 PM
Option 3 - problem with buyer's address. What the first 3 responders advised.
Once you have cancelled and refunded, there is no possibility of a dispute.
on โ06-07-2018 07:30 PM
kopenhagen and david beat me to it!
Some people tend towards writing novels, others are happy with short short stories.
on โ06-07-2018 09:44 PM
Ok so I cancelled and chose 'something was wrong with the buyers address'
It says I have refunded the buyer, but will let me know when the buyer accepts the refund ?!
on โ06-07-2018 10:07 PM
davewil, I can't deny it; the evidence is against me. Even now, I feel the impulse to go into details of Anna Pavlovna/Annette Scherer's sore throat and cough...
doohan$$$, if you've refunded, the matter is finalised. The buyer will find s/he has been refunded, and thus ends the tale.