@motoxart wrote:We ship a few things internationaly with UPS and DHL.
At the moment i have a customer in the UK who is refusing to pay the import duties and says he will leave the item there and get his money back.
Contact ebay - they should be ineligible for a refund through the MBG because of their refusal to pay, and therefore refusal to collect the package. (In other words, they can't claim INR, because it did arrive and delivery was essentially attempted, they just refused to accept delivery - the only way they can qualify for protection is if you over-declared the item value and can they provide proof; and they certainly have no grounds to claim INAD, either).
It would be nice if there was something in checkout maybe that made it clear import duties could be payable upon arrival in a buyer's country, but I also have to wonder how insulated someone has to be in this day and age - where we have a fairly well established worldwide marketplace, not just on eBay - to not be aware of such things on their own, TBH. This "imagine my shock" thing UK buyers pull when the charges get applied is getting a bit old, as you'd think enough people have been "surprised" by now for the news to have rippled through most of the country. 
I guess upload a gallery photo? One that says "delivering outside of Aus? Please be aware import duties may be payable - check your local customs office for more information".
Spoiler
P.S. You're not actually supposed to have descriptions in image format, you may know this already, but thought I'd mention it anyway.
