eBay

cmcoins2000 · ‎14-10-2014

eBay News 1st October:

eBay Inc. to create two 'independent' public companies second half of 2015. - eBay & PayPal.

eBay - taking up 180 day Money Back Guarantee.

Forgive me if I am wrong here :

When filing a complaint for any reason for a purchase through eBay - if paid through PayPal - the complaint is immediately directed from eBay to the PayPal site.

Appearing only in the PayPal Resolution Centre.

No complaint shows in the eBay Resolution Centre.

What part then - does eBay play - What part then - does PayPal play.

eBay :

If a buyer didn't get an item, or received something that wasn't what was described in the listing (for example, they ordered a red t-shirt and got a green one) and we have no reason to believe the buyer's claim is fraudulent, eBay may give the buyer their money back.

If a seller can prove that the issue wasn't their fault (providing proof that an item was delivered, or that the item sent was as described in the listing), any refund issued to the buyer is on us.

If a seller can't provide satisfactory evidence that an item was delivered or that it was as described, the seller will need to reimburse us for the refund.

In situations where the item wasn't as described, the buyer may have to return the item to the seller before getting their money back.

NB. eBay uses the words PROOF THAT AN ITEM WAS DELIVERED.

PayPal uses the words 'PROOF OF SHIPMENT'

&

THERE SEEMS TO BE NO ONUS ON THE BUYER FOR EVIDENCE OF THEIR CLAIM.

PayPal : Edited to make the point

"S5.1 The PayPal Seller Protection Policy will not apply to a transaction if:

More than one payment is received for a single transaction;

For payments via eBay and outside of eBay (excluding Gumtree):

You combine items purchased through separate PayPal payments into a single shipment;

You do not provide Proof of Shipment or respond to our requests for information in a timely manner;

The item is hand delivered;

The item is shipped to an address not listed on the "Transaction Details Page";

or

The buyer claims the item is significantly not as described;

You have not complied with the terms of this Agreement, any PayPal policy or any specific directions provided by us;

or

The buyer files a claim through a buyer protection policy other than the PayPal Buyer Protection Policy."

This is long enough for the present:

The reason for this post can be discussed.

egglesdtp · ‎14-10-2014

Helen

I'm confused by your post. What are the different colours referring to - your comments or the policy?

lyndal1838 · ‎14-10-2014

What is the reason for the post that you want to discuss?

As far as I can see those Terms are already in force, except for the mention of Gumtree.

diecastcode3 · ‎14-10-2014

All i can say good luck to those willing to sell here after nov 1st.

every single seller will then be left open to theft buyers willing to take advantage of others.

I will not be part of a site that openly offers buyers to blindly rip off sellers just because they can.

this week i done what i should had done years ago.

i approached my local auto accessories shop and after an hour i had myself a corner of there shop to display my diecast cars at a cost of $80.00 per week and all sales are done though them. only early days but sales are looking very good.

everyone will be well worth doing simular as a lot of local shops are doing it tough and to rent a small space to help them cover there lease there are plenty that will take up the offer.

digital*ghost · ‎14-10-2014

@cmcoins2000 wrote:

When filing a complaint for any reason for a purchase through eBay - if paid through PayPal - the complaint is immediately directed from eBay to the PayPal site.

The 'Resolve a problem' link in the purchase history redirects to PayPal if a buyer pays that way because right now, that's the only avenue for a buyer to dispute a transaction (not counting the possibility of credit card chargebacks, which must be initiated independently with the card provider).

eBay's MBG applies to purchases where other electronic / online payment methods were used, as well (credit cards and Paymate) so what is basically going to happen is that there will be a new avenue to dispute a transaction, in addition to the current ones already provided by the payment processors.

This is evident in the messaging ("request") system that is being introduced as part of the "after sale experience" on November 1st.

If a buyer sends a message indicating INR, INAD or wanting to return an item via the messaging system, it - for all intents and purposes - opens up an eBay case. If they click the "Resolve a problem link" (presuming it actually remains", then I suppose it will redirect to PayPal as it does now - I don't know if it redirects to Paymate if that was the payment method, and I presume it goes to eBay's resolution centre if the payment methods was anything else, which currently can not enforce a refund, even for credit card payments.

eBay isn't providing a 180 day guarantee, it's the last ETA in the listing plus 30 days. PayPal are providing the 180 day timeframe for disputes.

If a buyer opens a case with one, they will not be eligible for protection from the other.