TLDR; My buyer is having trouble requesting a purchase cancellation and asked if I can do it from my end, the options I've found seem to result in a defect on my account - is there a penalty free way?
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A potential buyer contacted me yesterday with some questions about a BIN item I had listed - we went back and forth a few times, and finished with her thanking me and that she'd go away and think about it, but seemed fairly keen.
Today eBay launched their 10% voucher promo, so as a courtesy I messaged the woman again and explained the voucher and how she could use it and would only pay $X dollars instead of the listed amount (I calculated the discounted price for her).
She was very grateful for the tip and wrote back that once the kids were fed and in bed she'd sit down and make the purchase etc.
A moment later, eBay messaged to say that the item had sold, and I got a notifcation from PayPal saying I'd received the funds.
Turns out it was this same woman who'd purchased it, which I thought was a bit strange, until a few minutes later when she messaged saying that after she'd sent the message and was still holding the phone, she'd managed to click on on BIY and as her PayPal details are saved, it's gone ahead and completed the purchase. Only thing was, she hadn't entered the promo code to get the discount - could I refund her the discount (she even sent me her bank details!)
I politely wrote back and explained that it was eBay providing the discount and I couldn't do anything to get it to her, and explained she'd need to request to cancel the transaction, and then once I'd approved it she'd get refunded and could repurchase with the voucher code.
I gave her rough instructions on how to do this, but she messaged back a little while later saying she couldn't figure it out - could I cancel from my end?
I've looked, but it seems the options available to me to cancel all result in my account receiving a defect notice. I've written back to her and explained all this, and that she'd need to try again to request the cancellation from her end, and perhaps to contact eBay if she was still having trouble.
Haven't had a reply to that one yet, but I'm wondering if there *is* a way for me to initiate a mutally agreed cancellation, and doesn't defect me?
And I know people regularly get made-up stories from buyers saying "I've accidentally hit buy, can I cancel" etc etc, but I have no reason to not believe this buyer - her questions yesterday were all intelligent and relevant, and her messages polite, so I'm more than happy to try to get the situation fixed for her.
NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!
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