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Chat with eBay - starting now

The first 'Chat with eBay Staff' discussion is now on, come and chat to us about managing returns on eBay. The team are on hand until 3.30 to answer questions. Visit the Chat with eBay staff board.

selling slow

I have been aaway for 2 mths and have been back for 4 weeks. Is it just me or has ebay slowed down for everyone. Im not getting interest in anything and I have another site as well

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  • 760 Views
  • 10 replies
  • 0 Helpful

Help needed for difficult US buyer

Hi, l recently sold a bag to the US item number 322585591428 buyer received bag and is claiming it needs professional cleaning and requested a refund of $80. Which l agreed to and refunded yesterday this morning I have received a nasty message claimi...

Any options after ebay has ruled for the buyer in dispute?

Hi, Looking for some advice on my options here. And probably venting a little here. A buyer purchased an item that was repaired by the manufacturer, they gave me another 2 years warranty on top of this. I sold the item on ebay and i said it was under...

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  • 395 Views
  • 4 replies
  • 0 Helpful

Resolved! Changing paypal email address

I will soon be changing Internet Service Provider and in the process will be changing my email address. I have concerns as to how this will affect payments for sales which are paid by paypal. Has anyone done this and how did you manage the transition...

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  • 5026 Views
  • 21 replies
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Is this new?

Just looking through some Ebay searches and I see there many listings which have the first few lines of the product info directly below the title. When did this happen and how do I do this?

Please close this case

Hi,Can you please help close this case as the buyer already received the item (tracking no. 60117441116091). I had asked the buyer close the case when he received the item but didn't get a answer. Thanks,S Lou

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  • 493 Views
  • 2 replies
  • 1 Helpful

Added postage insurance.

Does anyone add extra insurance onto their items? I've had 2 satchels go missing in the last 3 months (which is really unusual). They literally dropped off the face of the earth.Both were worth around $70-$80 and the most that Aus Post will reimburse...

Sent invoice including postage but buyer picked up

I sent an invoice to a buyer quoting postage of $8, but the buyer has just called in, paid the purchase price and taken the record. As it stands, eBay will charge me a commission on the postage (which wasn't paid). How can I change the situation so t...

Buyer recv toy on 4/7/17 (tracking) , but did not contact me until today 17/7/17 to adv faulty toy

Hi all, please assist... Buyer sent me a msg (no dispute case nor feedback yet) " Hi there I purchase this item. It dose not work at all. The bullets go In but nothing shoots out. Please refund my money+ postage ASAP. P.s I have tried to ring your mo...