Can someone help me understand this? About DSR

[supagiftau]

Hi guys

I checked my 12-month trending data, it says in Sep I received 2 low ratings on postage charge (count = 2).

But when I created a "Detailed seller ratings report" for Sep, there was only 1 count.

Was that a mistake? 

It is important for me because I may lose my Top Rated Seller due to this extra 1 count.

Please help me understand, thx.

[leader-of-the-band]

is it possible that DSR ratings are like feedback . . . . . two or more DSR ratings from the one buyer for transactions that occur in the one week count as one?

Have you had any buyers of multiple items recently?

[supagiftau]

That is possible.

Then which is the number that actually decides whether I can keep my TRS rating?

And yes I had some buyers bought multiple items.

[beach_and_home]

When you first click on "seller dashboard" that figure you see there would be the one that dictates your status. I believe that would make sense. As that's the one that shows you how you're doing and your summary etc.

[leader-of-the-band]

That is possible.

Then which is the number that actually decides whether I can keep my TRS rating?

And yes I had some buyers bought multiple items.

that will need be be answered by someone else as I don't know.  I am only a smalltime casual seller of low priced items.  I pay no attention to my DSRs