Can you see sender's bank details when you receive payment?

[ms-doggie]

I'm sending refund by bank transfer to a buyer who paid by bank transer. I asked her for BSB and A/N. She wouldn't give it to me.

We've been sending message to each other for 2 weeks. She insisit I can see her bank details in my netbank, which is not true.

I explained 100 times bank doesn't disclose it to me, and asked her to call her bank to confirm. She won't listen. 

This endless conversation makes me wonder if I'm wrong.

Can you see buyer's bank details when you receive payment by bank transer?

[amber-eyed-girl]

You are just choosing to fail to see it from any other point of view.

It is exactly like sellers who have a P.O. Box for their privacy.

One could say it lacks trust.

One day a buyer needs to return goods and requires the actual address of the seller...if the shipping method won't post to a P.O. Box.

Will that seller be willing to hand over their details? I'd say not.

So the same situation as you describe. Entering into a transaction which they are not prepared to trust in full.

That's just another example of not foreseeing everything when entering into a perfectly normal transaction from either side.

This has happened to me actually. Seller insisted on a specific courier but failed to give an address it could then be shipped to.

Insisted I already had the address...which I did, and didn't. For the purpose of their choice of return.

The buyer's choice of refund...who knows if they would be happy with another way that isn't a direct transfer. There are quite a few alternatives in this thread, including yours of a money order.

[englishrosegardens]

But the buyer hasn't said anything about not trusting the details in emails.  They're just insisting that the seller already has the details and they seem to not want to send the details on principle rather than any distrust.  I can't see any buyer opening up a new bank account just to receive a one-off refund.  I'd probably tell them I'll send stamps by reg'd mail if they don't supply their bank details, and I'd deduct the cost of posting the letter from the refund.

If someone doesn't trust emails they can always split the details over several emails, which I've done in the past.  If anyone really wants to sit and read all the emails I write on the off-chance I might put something sensitive in them, and then piece the info together, good luck to them.  They'd die of boredom long before they found anything they could use.

Cheques not being safe is a bit of a joke when anyone could use my credit card without needing a pin or signature if it's under a certain amount.

[amber-eyed-girl]

No, they haven't.

But as they seem to think the seller has the details they can't be, not trusting the seller.

So it is something I as the seller would ask the buyer. Are they willing to discuss this over the phone.

It's an option. Like any other put forward in this thread.

Email splitting, sent one after the other, is a method that can be used. But not failsafe. Good alternative to not sending at all 🙂

With paywave, you can ask your bank to disable it and give you a standard card. Depends on your bank.

With a cheque your account can be emptied if a new value is written on it. So it's not a joke. It's quite different to a few minor amounts being paywaved out until you notice.

[amber-eyed-girl]

Emails being hacked happens all the time. Friend of mine had his eBay password figured out from them (not specifically stated, just enough info to guess).

As for opening a new account, the buyer can keep using it for net purchases. In case this ever happens again.

It's really not a big deal to have more than one.