Can you use Parcel Collect for letters

[brerrabbit585]

I've got an order with an address that says "Parcel Collect ..." (a number on the end).  Can 'letters' be sent to those addresses or not?  I seem to remember reading something in the forums on this but it was quite a while ago.

[brerrabbit585]

I was thinking it was a parcel locker but now I suspect it's a forwarding address. Edit: I googled and it is a parcel locker.

[digital*ghost · Accepted solution]

Parcel lockers and parcel collect have almost identical restrictions- I have screenshots for them both because I found a lot of buyers assume I'm refusing to send to them by choice, so now I include it when I invariably have to send a message explaining why I can't post to the address (hence why there is a blue arrow at the top ). 

[brerrabbit585]

Thanks for that. I was pretty sure it was you who said something about it once before. I sent something to a parcel locker once and I remember asking the buyer about it but it was so long ago I can't remember whether it was a letter or a parcel.

Now I'll have to go through the rigmarole of trying to get an alternative address from this buyer. Fingers crossed!

The reason I thought it may have been a forwarding service is because her email address is a NZ one.