I sold a pick up item to a buyer. I contacted the buyer within minutes of the listing ending asking to negotiate a pick up time and date. The buyer did not make contact for 3 days over the weekend. The buyer lives several hours from me, apparently they were away for the weekend, in the same place as I live and therefore where the item is. They paid by paypal and then said they would be back in town the following weekend. I then emailed several times asking for a pickup time and day. Nothing. Then I get an email the following Monday saying they had been in town but as I hadn't given them my address they had been unable to pick up the item. The buyer gave their phone number. I called and found out the person I had sold the item to, was not the ebay account holder but the boyfriend. I asked the buyer when they would pick up the item and was told not to the following weekend. At this stage it's been about 1 and half since the listing finished. The buyer told me to leave the items out and they would just turn up when they felt like to pick up the items. The buyer paid by paypal for a pick up (not my choice ebay doesn't give you one) so i need some kind of evidence the buyer picked up and I have no idea if someone will steal the item etc, I also live in a gated community that doesn't let people into the estate without the owners being home. I asked to cancel the sale, the buyer says if i cancel they will leave negative feedback. I ask them if they can pick up the item sooner and give me an actual time, he says absolutely not. He then starts screaming at me and calling me a stupid idiot. He then puts his partner on the phone and says to her "talk some sense into that stupid **bleep**ing idiot". She gets on the phone and starts aggressively asking me for my home address so they can pick up the item when they are ready. I say no, I need to organise a time and date first (this is the internet and i have just been sworn at ). She starts yelling at me that they can't pick up the item without an address, I ask for a time and date, she says no and I say no. She hangs up on me. I then send an email asking to cancel the sale as i'm now really not comfortable going ahead with the sale and having them at my home, i say i will refund the money via Paypal. The buyer emails back and agrees to cancel the sale but starts an item not received dispute via paypal. The buyer agrees the to cancel sale via the dispute console and i refund the money via paypal. The buyer then leaves me negative feedback saying i was difficult. How can i get this feedback removed? how is it fair that a cancelled sale is allowed to leave feedback? is there a policy about cancelled sales not being allowed to leave feedback?
