Cancelled transactions and feedback

[mirale610]

I recently sold an item via my other selling account and the transaction was cancelled by me as the buyer stuffed around regarding payment and became quite aggressive in the process.  After waiting almost 2 weeks for payment I decided this person was a total lunatic and I wasn't going to give her my bank account details.  She claimed she didn't have a PayPal account.  Fair enough.  I cancelled the transaction and she didn't agree.  I realise she has the right to leave written feedback on the transaction and she did.  She didn't leave negative feedback but she got her revenge by clicking 1s on every DSR.  I haven't sold many items on that account and by process of deduction I worked out she was the culprit of my low ratings.

I think it's totally wrong that eBay allows buyers to click on DSRs on cancelled sales.  How can they comment on whether the item is as described, on postage time and postage and handling charges when they haven't received it?  They can comment on communication but that's all.  The other areas should be blanked out.

I have tried to get this part of the feedback process removed and of course eBay has declined giving the standard response about how they encourage honest feedback and how it's part of the selling process.  It's very clear that, on cancelled transactions, the areas I mentioned above cannot be honestly commented upon but they don't seem to care or rather it's outside their standard robotic response and no-one knows how to answer it.

This is a rather convoluted way of asking if anyone has been successful in contacting someone in eBay higher up in the policy area.   I'm done with speaking to robots on the phone or via chat.

[phorum_junkie*]

You made the choice to allow the buyer to leave feedback and trash your DSRs when you asked them to mutually cancel, if you offer bank deposit you should just have sent your bank details and if you don't you should have opened an unpaid item dispute after 4 days then she would either have had to pay by paypal within another 4 days or you could close the dispute and then they would not have been able to leave any feedback.

I still get a fair few buyers who pay by bank deposit and they have no trouble finding the details, they are in my description, in checkout and in the winning bidder email!

[foxette-in-sox]

Mirale,don't mind mother PJ,she has the lurgy & isn't feeling herself.

What she really meant to say was " now now petal,it will be fine & would you like some champers ? hic " :-x

[mirale610]

While I appreciate all the advice (not) on how I should have conducted the transaction and while I love (not) reading how perfectly most of you conduct your sales the purpose of my post was to ask if anyone had been successful in penetrating the inner workings of eBay and had actually spoken to someone in the policy area who might listen to what I have to say.  I guess no-one has or rather I gave some of you the opportunity to tell me I got exactly what I deserved!  Some 'things' in this forum never change ...

[jazzybazzar]

I 100% agree with you, that if the Transaction was cancelled, or in other words the buyer never received the goods as it was never posted to them. The buyer should not be given an option to which they really cannot answer. BUT eBay..................................

[forumfool]

Yes Mirale I hear you too. 

So back to the actual question: anyone know if ebay policy can be/has been changed by members' input?

[2106greencat]

There is a suggestion box thingy you can use? No idea how successful it would be getting eBay to actually change 'policy' but if enough people yelped...who knows?

Problem being - and I am sorry OP - I do not mean to be another of the one's telling you what  you did wrong - but eBay most likely will see it the same way as the many posters here. Why should they change a policy, when had the correct procedure been followed the situation may not have arisen..................sorry 🙂

[***super_nova***]

Yes Mirale I hear you too. 

So back to the actual question: anyone know if ebay policy can be/has been changed by members' input?

i am sure that eBay does consider all that diverse suggestions and opinions, however I doubt that they would consider policy change that buyer would not be able to leave FB when the seller did not go through with the transaction (for whatever reasons).  In this case the buyer did not want to cancel, did not accept the cancellation and have a full right to leave FB. 

[phorum_junkie*]

I am not reading the whole thread again but from memory the buyer had not left neg feedback but had trashed the stars. I have no experience of it but I think even if ebay remove feedback they do not change the DSRs, I could be wrong but a phone call to ebay costs nothing and they may be able to help.

I doubt if they would remove the feedback anyway as the buyer did not agree to the cancellation, they will almost always remove any less than pos IF the buyer has agreed.

Has the drop in DSRs led to you losing your TRS status if you had it?

[mirale610]

I give up.  Clearly most of you aren't reading or understanding my issue.

1.  I haven't said that feedback shouldn't be left for cancelled transactions if the buyer doesn't agree to the cancellation.  Written feedback comments - yes but clicking DSRs when they can't honestly comment- no.

2.  I know there are ways to avoid this but I'm not interested in hearing how to work around what I believe is a fault in the DSR process in these cases only ie cancelled transactions.

I've called eBay, I've chatted to the robots who just spit out the standard feedback blurb and I want to speak to someone higher.  Obviously, that doesn't seem possible so I can see I'm going to have to resort to the only method that has worked in the past and that is to not pay my seller's fees until someone acts.  Oh and yes I have made sure there is zero balance in the bank account I've set up for PayPal eBay fees and they'll never be able to debit my account!

Over to you eBay ...

[davewil1964]

It's your account. Most people who wanted to keep trading would use the simple workaround of UID unless prior communication elicited agreement to cancel.

Oh and yes I have made sure there is zero balance in the bank account I've set up for PayPal eBay fees and they'll never be able to debit my account!

They'll just send in the debt collectors and trash your credit rating. Seems an expensive and futile way to stand on principle.