Cancelling atransaction at buyers request

[kaieles2]

A buyer has requested to cancel a transaction as she didn't check her daughters size before bidding. Is there a way I can cancel this transaction without receiving a defect for myself? I feel bad opening an Unpaid dispute as she has asked so politely......?

[pennyforum14]

I generally let the buyer know that I will request a cancellation and she will receive a message from eBay and needs to confirm that she wants to cancel, and in doing so it will avoid any penalties to either party.  I find they are more likely to respond to the request if they believe there might be a penalty involved if they don't.  Then I cancel using "Buyer made a mistake or there is a problem with the address" (or something like that) and have never had a defect for this.  Usually as soon as the buyer has accepted eBay emails and says the sale has been cancelled and I don't need to do anything else.  If they paid already, I recommend not doing the refund until you hear from eBay because generally they will do it for you and you don't want the buyer getting two refunds.

[bamkapow]

Be very careful, I have been caught a few times and it has cost me my top seller rating. If they want the transaction cancelled make them initiate it. It is not worth the risk.

Ken.

[kopenhagen5]

Since you have already opened an unpaid item case you cannot open another.

You will simply need to close the unpaid case as unpaid after 4 days to get your fee back.

And Penny gives great advice, as per usual, for next time you need to do a cancellation.

[sueken4812]

Make sure you choose the option "Buyer changed mined or there's a problem with address".  If you do that, and tell the buyer that they need to agree to the cancellation ,,, a message will be sent to them .... the you shouldn't receive a defect.  This is how I do it, and it works.  If they don't acknowledge the cancellation at their end, I believe it times out in your favour.

[kopenhagen5]

That's right Sue, a cancellation can be closed after 7 days if no response from the buyer.

[harley_babes_hoard]

this has gone out to ten days now Kopes, well did in my case

[kopenhagen5]

10 days to refund before cancelling but should be able to close at 7 days if no payment made.

[kaieles2]

Thanks everyone for your advice. I had forgotten that there was an unpaid item open, so it will have to be this way this time. Hopefully I don't have a need to try the way others have suggested too soon! 🙂