Cancelling order and partially refunding

[spicy-pickles]

I've had a buyer purchase an item then the next day after posting ask via messaging to return it. This is fine by me, but I want to charge a restocking fee as specified in the listing.

When I go to cancel the order, the only option is refund them in full. They paid by Paypal, and if I send them a refund by Paypal I'll get dinged.. plus I won't get my fees back.

I could send them a refund as a separate transaction, but I still won't get my fees back.

Is there any solution to this where I can partially refund them and still get my fees returned?

[davewil1964]

From your previous posts you were seeming to want reimbursement of all fees PLUS your restocking fee.

If I was wrong I apologise, but maybe when you are seeking help on the boards you might consider giving ALL information

[spicy-pickles]

That's not at all what I want.. sorry if I didn't explain clearly.

I would like the lesser amount of my fees back, up to the restocking percentage.

The restocking fee in this case is higher than my incurred fees, so I am happy to take the lower amount.

Even though I have previously set the restocking % in the system, I didn't even get an option to refund less that.

The only option presented upon selecting to cancel the order at the buyer's request is to refund the full amount.

[phorum_junkie*]

When this happens with my buyers, very seldom I might add, I just refund item price only through Paypal and eat the ebay fees however my fees are rarely more than four bucks. For more expensive items I wouuld charge a restocking fee.

If the seller offers free postage then the only way of refunding less than 100% if it is a change of mind ebay request is to charge a restocking fee.

In this instance I think the seller is doing the right thing and the buyer is happy however they are worried that if they just do a partial refund through Paypal for the item price plus ebay fees they will get a defect. That has never happened to me either when I have refunded without it going through ebay or when it has.

[ausbargainbasement]

Where is the setting for restocking fee, and does it automatically appear in your listing or does one need to add a note stating we charge a restocking fee of blah blah, ect

[spicy-pickles]

There's an option now in your Return Policy in Business Policies.

You can set.. No, 10%, 15% or 20%

No need to write it anywhere else, it will automatically show "xx% restocking fee may apply" in the listing header details and again in the Return policy under the Postage and payments tab.

[ausbargainbasement]

Thanks its supposed to be in the sell section but cant find it there.

[davewil1964]

You need to have policies set up, I believe. I don't, so I can't offer any further information.

[Anonymous]

i had a restocking fee set up. 10% only but  i decided that for the very few i had to cancel and refund it wasnt worth the mess around for the 30c paypal fee and a relisting fee (which is only 5c in my category)

I read on the buyers forums that many buyers will not buy from a seller if they have a restocking fee set up as they think its unreasonable