Case 5109227326 - Laser Level

[dnetton]

Hello - I recently sold an item not realising the batteries had corroded the controls. The buyer has been in touch and we have agreed to a partial refund. How do I do this - I can only see a full refund option. Do I select refund and then specify the refund amount in PayPal?

Thanks. Nicole

[nevillesdaughter]

You can just use Paypal to send money - the buyer's Paypal email address will be on their invoice, use Paypal option "Send or request money".

Cheers,

Marina.

[kopenhagen5]

When you go into PayPal, select the refund button next to the transaction and then you put in the amount you want to refund.

[davidc4430]

the refund option in paypal is a littlebit of a worry if you have never used it before.

it just says 'refund this payment' or something close to that and leaves the first timer thinking 'if i press this will it automatically refund the whole payment?'

but no, it takes you to a new page with an area to put in the amount you wish to refund.

once your happy with the amount you have put in you then press the refund button.

[phorum_junkie*]

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@nevillesdaughter wrote:

You can just use Paypal to send money - the buyer's Paypal email address will be on their invoice, use Paypal option "Send or request money".

Cheers,

Marina.

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You should never refund this way. If you do so then the buyer opens and wins a dispute the whole payment will be refunded and you will be out the amount of the earlier payment as it has no connection to ebay.