Change of right of withdrawal terms for ebay.de

[funparkingsigns]

I have been selling on ebay Germany for some time now but in June of this year the buyer withdrawal terms have changed. I have been attempting to edit my listings using the template provided by ebay.de which is in both English and German but these changes are not accepted.

If anyone out there lists on ebay.de and has worked out how to overcome this problem I would love to hear from you. 

Even if someone can assist with translation it would be much appreciated.

http://pages.ebay.de/help/sell/business/international-business-sellers.html

Thanks

[lyndal1838]

Maybe at the weekend that may be the case but during the week a thread can sit there for many hours before someone answers it.

It can happen quite easily at night, after about 11pm....most of the regulars go to bed unless there is a particularly engrossing thread on the go.

[digital*ghost]

I don't list on the German site, but from what I can gather it's basically asking you to use the German wording and adjust the red text as necessary (eg for the first paragraph, there's two phrases in red:

Sie haben das Recht, binnen vierzehnTagen/eines Monats ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt vierzehnTagen/einen Monat ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.

Vierzehn tagen = 14 days, einen monat = 1 month, so you have to choose one for both paragraphs and delete the other. 

If that's what you're doing....then I have no idea. 

[funparkingsigns]

Thanks for your response digital*ghost.
I don't speak or understand German but have been editing the template provided by ebay.de, changing the term (14days or 1month) , adding return address, company details etc but without success

[digital*ghost]

The only other thing I can suggest would be to go to the community forum on the German site (http://community.ebay.de/t5/Diskussionsforen/ct-p/13), then cross your fingers that someone there who can understand and help you - you can make it easier to navigate the site (if using Chrome as the browser) by right-clicking on the page(s) and selecting 'Translate to English' from the menu; it will translate most text well enough. 🙂 

[davewil1964]

I won't even bother to ask why somebody who doesn't understand German would list on eBay Germany.......

[i-love-my-sheep]

I think it's because it's one of the few sites where you don't have to reside there to be able to list on the site. I think people are tempted due to no FVF's on postage.

I use google translate to translate foreign pages if my web browser doesn't do it automatically. I had a German buyer a few months back and he sent me a message when his item hadn't arrived. He didn't speak a word of English and I can say hello, thank you and count to 12 in German. Thank god for google translate! We managed to converse quite well until his package finally arrived.

That said, I'm not sure how I'd go on the German message boards!

[funparkingsigns]

You would be surprised how well listing on ebay.de works. I list in English but still get an extremely high hit rate - that's why I'm persisting trying to solve this problem.

I'll have a crack at asking the question on ebay.de and see if I get an answer.  

[davewil1964]

I do remember a lot of listings on eBay.de for 55 inch TVs at ridiculous prices with bank deposit to Chinese accounts.

Because .de is one of the few sites that don't require a safe payment method.

Personally, I would consider EVERY listing there that didn't originate in Germany to be fraudulent.