Changing packing slip template problem

On my packing slip I have my address in the top right hand side with my name and PO Box.

Ebay tells me that all part of the template are editable, and I am trying to change my personal name to the name of my shop, but every time I submit it, it gives me an error.

 

How do I get the name of my shop onto the packing slip/invoice as the only place I can see to have it is in the address.

 

Thanks. 

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Changing packing slip template problem

I went through the motions and saw that you get redirected to update the payment and pick-up address for the purposes of the invoice, which doesn't actually exist in eBay's list of addresses on file anymore, so I'm guessing that's the cause of the error and that the address that shows on packing slips is now tied to a different address on file.

 

I went in and changed both my return address and dispatch-from address to have my shop name in place of my personal name, then tested what shows up when I went to print a packing slip for a current order, but it still displayed my personal name.

 

Once I get a new order, I'll check again just to make sure it's not because that was the address I had set up when the purchase was made, otherwise it'd have to be tied to registered address (i.e. the primary address used for account registration, not necessarily the same as the one you enter for dispatch, returns, or deliveries - I didn't change my delivery address as I thought the chances of it being tied to that are low, but typing this out I now realise I'm talking about eBay, so it's probably a 50 / 50 shot between that and the registered address Smiley LOL). 

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Changing packing slip template problem

Ok, so got a new order since changing the names, but packing slips still show my personal name in the preview, so unless there is a delay in updating it, I think it's pulled from the registered name & address. 

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Changing packing slip template problem

Thanks for that Digi.

 

Very annoying, I must say! 

I did try changing the "ships from" address and it made no difference, but I haven't received a new order myself, so perhaps there is a delay in processing. When the next one comes in I'll see what happens.

 

Having said that, the way it displays my name on the preview is my initial and my surname, but in my addresses, I always use my full name, so now I'm actually not really sure where it is pulling the info from.

 

What's really silly is that when you go to edit the actual packing slip template with the address, if you can't change it, why give people the option to edit it and then display an error! Makes no sense.

 

Ah, the joys of Ebay!

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Changing packing slip template problem

I wonder it it comes from when they did have payment addresses as an option, and now can't be changed at all because it's disappeared from the addresses section on ebay? (The removal was relatively recent, I'd say within the last year, anyway, unless I just haven't been paying attention - entirely possible Smiley Very Happy). 

 

I do remember adjusting all but my registered address to my PO box a long time ago, so that any details given to or requested by buyers wouldn't result in them obtaining my home address, but I've always entered my full name so there weren't any differences between each one. 

 

I'm starting to think it's not the registration address, because I realised that when I went to the edit screen from the invoice screen, it was displaying my old mobile phone number, which was updated on my registered address over a year ago. It may just be one of those eBay mysteries Smiley Frustrated

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